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How can I replace error msg with "please install flash" for IE users playing HLS

We have a live 24hour HLS stream on our site. Some of our users that are using IE and dont have flash installed are seeing : Error loading player: No Playable sources found

How can I replace that with a message instructing to install flash. I have searched the support questions and someone suggested using :

jwplayer(‘FlyPlayer’).onError(function(error){
//add the install flash message code here
});

However, I dont think an actual error is being triggered in this case. The only alternative I can think of is doing a check if IE/FIREFOX & Flash installed before JW Player is even called but it would be nice to have JWPlayer handle this situation.

3 Community Answers

Up Down

Ethan Feldman

JW Player Support Agent  
1 rated :

You need to add:

fallback: false,

To your player setup.

And then add a message to install flash inside of the <div> that the player replaces.

Up Down

VINCE.GISMONDI

User  
0 rated :

ok thank you, that seems to work for me.

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

Np

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