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Free member hosting videos on aws all videos show black screen and sound but do not play show video


I am a free member hosting my videos on aws I installed several videos and all played correctly.

Today however...

All of my videos are not showing the video only black screen and sound.

Just noticed it today 8-2-14

Please help!!!

Rick

14 Community Answers

MisterNeutron

User  
0 rated :

Please give us a link to your site.

Ethan Feldman

JW Player Support Agent  
0 rated :

Please provide a link.

emarrufo

User  
0 rated :

http://webmastervideosonline.com/week-01/

emarrufo

User  
0 rated :

Here is one of my pages with videos.

http://webmastervideosonline.com/week-01/

Please let me know if you need anything else.

Rick

Ethan Feldman

JW Player Support Agent  
0 rated :

Firebug gives me the following error:

Media resource https://s3.amazonaws.com/EMarr4968_2511/mmm/vol-01-b-wmvo_0001.mp4 could not be decoded.

In fact, if I go to the file directly in Firefox – https://s3.amazonaws.com/EMarr4968_2511/mmm/vol-01-b-wmvo_0001.mp4

I get an error that the media file is corrupt.

How did you encode these?

emarrufo

User  
0 rated :

Thank you,

That is very interesting because when I copy and paste the link into my browser the video play correctly for me.

https://s3.amazonaws.com/EMarr4968_2511/mmm/vol-01-b-wmvo_0001.mp4

I am using firefox newest update.

Encoding was done using your WP Plugin using 3.9.1 now updated to 3.9.2

Also used your publish program inside your site and those videos have the same issue.

See video here:
http://webmastervideosonline.com/dashboard/

Thank you for looking into this issue for me.
Hope you can figure it out and have a solution for me.

Rick

Ethan Feldman

JW Player Support Agent  
0 rated :

Here is what I see – http://i.imgur.com/ycS5Oa8.png

emarrufo

User  
0 rated :

OK, here is what I see

http://webmastervideosonline.com/wp-content/uploads/cap.png

In this image I see the video play correctly from link

https://s3.amazonaws.com/EMarr4968_2511/mmm/vol-01-b-wmvo_0001.mp4

and in the image below cap-1 I see a black screen with sound, loaded up via your publish area of your site.

http://webmastervideosonline.com/wp-content/uploads/cap-1.png

From link http://webmastervideosonline.com/dashboard/

In the image below cap-2 is what I see in this playlist 1st video on the playlist (black screen with sound)

http://webmastervideosonline.com/wp-content/uploads/cap-2.png

From link http://webmastervideosonline.com/week-01/

Now I just found out in the image below cap-3 is the second video in the playlist it plays correctly.

http://webmastervideosonline.com/wp-content/uploads/cap-3.png

All the videos from the playlist view correctly except the first one which shows a black screen.

Thank you,

Rick

Ethan Feldman

JW Player Support Agent  
0 rated :

How did you encode your file? I am fairly certain that is the issue here.

emarrufo

User  
0 rated :

Your question:
How did you encode your file? I am fairly certain that is the issue here.

I don't understand "encode"???

I used your wordpress plugin, is that what you mean?

Please, help me understand your question.

Rick

emarrufo

User  
0 rated :

OK,

I think I understand what you mean by "encoding"

I am trying to do the encoding thru VLC Media Player

Looking to convert mp4 to streaming here is were I get stuck;

Looking inside the VLC Media Player select streaming add

my video.mp4 select convert, choose video codec H.264, audio codec MPEG 4 Audio (AAC), Bitrate 128 kb/s, Channels 1, Sample Rate 44100 hz

looking for Video - H.264 + AAC (MP4) but the closest I get is

Video - H.264 + MP3 (MP4)

When I click start to convert to streaming I get an error message like this;

Streaming / Transcoding failed:
VLC could not open the encoder.

Video converts but has no sound...???

Is this enough information for you to help me figure this out?

Thank you for your help so far.

Rick

Ethan Feldman

JW Player Support Agent  
1 rated :

I would recommend re encoding using – http://handbrake.fr/

Use default settings + web optimized.

emarrufo

User  
0 rated :

Wow all I can say is Wow Awesome!!!

Thank you so very much, everything is working A-Okay...!!!

You guys are great,

Thanks again and again...

Rick

Ethan Feldman

JW Player Support Agent  
0 rated :

Np

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