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Error loading player: No playable sources found


Hi there,

I'm new on the forum and I started to test JWPlayer in my company with interest to buy it. We already use a flash player (open source) and all the videos play normally, but with JW I'm having some difficulties to embed, mostly in Internet Explorer 11 and Chrome mobile. I also tested in Chrome (desktop) v. 35.0.1916.15 and FIrefox v 30.0.

I tryed with a basic implementation, like this:
jwplayer("playerdtcom2").setup({ file: "videos/videovp6.mp4", width: 400 });

The problem is that in IE and Chrome mobile, both flv videos (VP6 and H264) show this error "Error loading player: No playable sources found". Also the mp4 file with VP6 codec shows "Error loading media: file could not be played".

Doesn't JWPlayer in any version supports VP6? We have a lot of FLV videos with VP6 codec, almost 5.000. We'll have to recode all this videos to use JWPlayer?

Here is the link to test http://homologacao.testes.dtcompany.com.br/teste.html

Thanks in advance.

8 Community Answers

MisterNeutron

User  
2 rated :

Here's a list of the supported formats:

http://support.jwplayer.com/customer/portal/articles/1403635-media-format-reference

In short, only H.264 (MP4) and H.263 (FLV). And no FLV can be played on a mobile device, since Flash is not available.

Ethan Feldman

JW Player Support Agent  
1 rated :

.mp4 / Codec: On2’s VP6.2 Video (Flash) (VP6F) is the only one that isn’t working, because it is H264.

aline

User  
2 rated :

Ethan, did you tested on Internet Explorer 11 or Chrome mobile? Please check this image:
http://www.imagesup.net/?di=414056263290

Ethan Feldman

JW Player Support Agent  
-1 rated :

I did. Your IE just doesn’t have Flash installed. That’s all :)

aline

User  
2 rated :

Indeed, it wasn't installed on IE. Thank you!

But in the case of Mobile, mp4 with VP6 it won't work at all?
http://www.imagesup.net/?di=314056307079

Ethan Feldman

JW Player Support Agent  
1 rated :

Np!

Yes, HTML5 requires H264.

aline

User  
-1 rated :

Ok, thank you very much!

Ethan Feldman

JW Player Support Agent  
1 rated :

Np!

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