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License number

Last week I upgraded my account to premium. However when I log in each time is says that I am still a free user. I have the email confirmation, but when I look at my billing in the dashboard it still says free as well.
I can't seem to find my license number either and was wondering if someone on your end needs to migrate my JW5 license to a new 6 license number.

Thanks

1 Community Answers

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Ethan Feldman

JW Player Support Agent  
0 rated :

According to our system, Dcardenas@sierra-media.com is a premium account.

When you log in, what do you see?

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