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Disabling analytics


I have a premium account and a self hosted JW Player.
The analytics feature tries to request the script https://ssl.p.jwpcdn.com/6/8/jwpsrv.js
Some of my website users have firewall restrictions that forbid the access to p.jwpcdn.com and then the player fails with the error "Could not load plugins: File not found"
I tried, without success, to disable analytics in my config using:
analytics: {
enabled: false,
cookies: false
}
How can I disable analytics or how can I prevent the player from failing if my users can not access the domain p.jwpcdn.com?

3 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

Update to 6.9 and the error with loading plugins is fixed.

Analytics can only be disabled in enterprise/ads.

eugenia.bruno

User  
0 rated :

Thanks for the information Ethan

Ethan Feldman

JW Player Support Agent  
0 rated :

Np.

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