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IE browser plays not reported in analytics


Hi,

our analytics reports is not showing an IE plays, which cannot be true especially since we test with IE?

thanks

26 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

That doesn’t make sense. Do you have a link to a player embed?

dpang

User  
0 rated :

Thats what I thought, but if you look at our reports we have zero IE plays in the last 6 months.

I run this page yesterday numerous times: http://www.edway.com/test/videotest/videotest.htm and I'm not seeing any plays (at least yet, not sure of when the data is updated).

Ethan Feldman

JW Player Support Agent  
0 rated :

I just checked your page in IE and I see the play pings to our analytics:

http://i.n.jwpltx.com/v1/jwplayer6/ping.gif?tv=8&ph=0&n=6293459201795286&aid=RSY2pr4zEeKLOBIxOQulpA&e=e&i=0&pv=6.8.4616&pi=&a=1&ed=1&ps=1&mu=http%3A%2F%2Fwww.edway.com%2Ftest%2Fvideotest%2Fspace.mp4&pu=http%3A%2F%2Fwww.edway.com%2Ftest%2Fvideotest%2Fvideotest.htm&t=&pt=

http://i.n.jwpltx.com/v1/jwplayer6/ping.gif?tv=8&ph=0&n=5097466373717721&aid=RSY2pr4zEeKLOBIxOQulpA&e=s&i=0&pv=6.8.4616&pi=&a=1&ed=1&vs=2&l=2&q=1&mu=http%3A%2F%2Fwww.edway.com%2Ftest%2Fvideotest%2Fspace.mp4&pu=http%3A%2F%2Fwww.edway.com%2Ftest%2Fvideotest%2Fvideotest.htm&t=&pt=

http://i.n.jwpltx.com/v1/jwplayer6/ping.gif?tv=8&ph=0&n=3929785831110613&aid=RSY2pr4zEeKLOBIxOQulpA&e=t&i=0&pv=6.8.4616&pi=&ed=1&ti=21&pw=128&q=1&mu=http%3A%2F%2Fwww.edway.com%2Ftest%2Fvideotest%2Fspace.mp4&pu=http%3A%2F%2Fwww.edway.com%2Ftest%2Fvideotest%2Fvideotest.htm&t=&pt=

dpang

User  
0 rated :

Here is a production page - these are the ones that are not showing up in the analytics page. ~90% of our users are on IE, so its a big miss when there is no reporting of IE

http://www.edway.com/Administration/Admin-Course-Preview.aspx?CourseID=ManagementEssentials&CourseIDX=35&SectionID=2&LectureID=1

dpang

User  
0 rated :

when does the data for yesterday show up?

Ethan Feldman

JW Player Support Agent  
0 rated :

I see the pings there too.

Stats update for the previous days at the end of each day (around 5-6~ pm est).

dpang

User  
0 rated :

Thanks Ethan, so we have hundreds of plays a day with that URL and others - where is the IE data?

Ethan Feldman

JW Player Support Agent  
0 rated :

What versions of IE are on the site usually?

Ethan Feldman

JW Player Support Agent  
0 rated :

I just changed your date range and IE is there now – https://account.jwplayer.com/#/analytics/overview/d1:2013-07-04/d2:2014-07-10/dt:custom/chrt:video_plays/tbl:devices/p:1/srt:total_plays/dir:desc

dpang

User  
0 rated :

Here is the top IE configs this year

MSIE/InternetExplorer11/Windows 7
MSIE/IE10/Windows 8
MSIE/InternetExplorer11/Windows 8
MSIE/IE9/Windows 7
MSIE/IE10
MSIE/IE8/Windows 7
MSIE/IE10/Windows 7
MSIE/InternetExplorer11
MSIE/IE8/Windows 8

Ethan Feldman

JW Player Support Agent  
0 rated :

Ok

dpang

User  
0 rated :

yes, from last year

look at this: http://www.edway.com/scratch/jwplayer1.png

dpang

User  
0 rated :

or this

https://account.jwplayer.com/#/analytics/overview/d1:2014-07-04/d2:2014-07-10/dt:lastweek/chrt:video_plays/tbl:devices/p:1/srt:total_plays/dir:desc

Ethan Feldman

JW Player Support Agent  
0 rated :

So odd. Did anything change recently on the site?

dpang

User  
0 rated :

We updated JWplayer to v 6.x (?) a few months back

Ethan Feldman

JW Player Support Agent  
0 rated :

JW5 didn’t ever have analytics…

dpang

User  
0 rated :

I just pinged from here - http://www.edway.com/CourseContentC.aspx?CourseID=IntellectualPropertyLaw&CourseIDX=23&SectionID=5&LectureID=1

did you see that?

Ethan Feldman

JW Player Support Agent  
0 rated :

I don’t have real time access. This page is also behind a log in.

dpang

User  
0 rated :

I am confused ... when you said earlier you "saw the pings" I assumed that was from the player to your servers. If not then sending you URLs has been a waste of time. We don't seem to be making progress, how do we diagnose this problem?

Ethan Feldman

JW Player Support Agent  
0 rated :

I went to your test page in IE.

I used Charles, a web proxy.

When the content played, the pings to our analytic servers showed up (network traffic).

So, this means, the pings from IE are being reported.

We can’t actually check if the pings are reflected in your analytics until they update in the dashboard tomorrow though.

dpang

User  
0 rated :

like this
http://i.n.jwpltx.com/v1/jwplayer6/ping.gif?tv=8&ph=0&n=0969505948900851&aid=RSY2pr4zEeKLOBIxOQulpA&e=e&i=0&pv=6.8.4616&pi=&a=1&ed=1&ps=1&mu=http%3A%2F%2Fwww.edway.com%2FCourseContent%2FIntellectualPropertyLaw%2FIPL012.MP4&pu=http%3A%2F%2Fwww.edway.com%2FCourseContentC.aspx%3FCourseID%3DIntellectualPropertyLaw%26CourseIDX%3D23%26SectionID%3D5%26LectureID%3D1&t=&pt=Edway%20Online%20%7C%20Course

Ethan Feldman

JW Player Support Agent  
0 rated :

Indeed, those are pings.

dpang

User  
0 rated :

as you can see no IE from yesterday ...

https://account.jwplayer.com/#/analytics/overview/d1:2014-07-04/d2:2014-07-10/dt:lastweek/chrt:video_plays/tbl:devices/p:1/srt:total_plays/dir:desc

dpang

User  
0 rated :

Something is now provably wrong with the capture or reporting, no IE devices are showing up despite our testing :
https://account.jwplayer.com/#/analytics/overview/d1:2014-07-06/d2:2014-07-12/dt:lastweek/chrt:video_plays/tbl:videos/p:1/srt:total_plays/dir:desc

Ethan Feldman

JW Player Support Agent  
0 rated :

I just checked my account. We will look into this.

Ethan Feldman

JW Player Support Agent  
0 rated :

This has been fixed!

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