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Error #1009 by HLS streaming and wowza 3.5


We have SOMETIMES a problem with streaming of embedded videos by using HLS Streaming with Wowza 3.5. JWplayer is version jwplayer 6.5.3609.


The code, that are in use is:

jwplayer(myplayer.divId).setup({
image: JW_CDN_URL + myplayer.filename + ".jpg",
file: JW_DEFAULT_DOWNLOAD_URL + myplayer.filename + ".smil" + JW_SMIL_URL_SUFFIX,
type: "hls",
skin: JW_CDN_URL + "db_skin.xml",
autostart: myplayer.autostart,
primary: "flash",
width: myplayer.width,
height: myplayer.height,
fallback: false, // Download-Fallback of JWPlayer
analytics: {enabled: false}
});

Example-Link: http://www.deutschebahn.com/de/konzern/im_blickpunkt/7131746/20140623_db_soundlogo.html

We are using WOWZA 3.5. from streamzilla.

But this Problem "Error #1009" is not so often reproduceable.

18 Community Answers

sales

User  
0 rated :

Here is an example how the m3u8 snippet looks like:

#EXTM3U
#EXT-X-VERSION:3
#EXT-X-TARGETDURATION:13
#EXT-X-MEDIA-SEQUENCE:0
#EXTINF:12.0,
media_b1200000_0.ts?token=43b6daafa5a91157a841f5b8accfd92a&time=53be64fb
#EXTINF:11.36,
media_b1200000_1.ts?token=43b6daafa5a91157a841f5b8accfd92a&time=53be64fb
#EXTINF:10.52,
media_b1200000_2.ts?token=43b6daafa5a91157a841f5b8accfd92a&time=53be64fb
#EXTINF:12.0,
media_b1200000_3.ts?token=43b6daafa5a91157a841f5b8accfd92a&time=53be64fb
#EXTINF:9.76,
media_b1200000_4.ts?token=43b6daafa5a91157a841f5b8accfd92a&time=53be64fb
#EXTINF:12.48,
media_b1200000_5.ts?token=43b6daafa5a91157a841f5b8accfd92a&time=53be64fb
#EXTINF:12.0,
media_b1200000_6.ts?token=43b6daafa5a91157a841f5b8accfd92a&time=53be64fb
#EXTINF:12.0,
media_b1200000_7.ts?token=43b6daafa5a91157a841f5b8accfd92a&time=53be64fb
#EXTINF:10.36,
media_b1200000_8.ts?token=43b6daafa5a91157a841f5b8accfd92a&time=53be64fb
#EXTINF:12.16,
media_b1200000_9.ts?token=43b6daafa5a91157a841f5b8accfd92a&time=53be64fb
#EXTINF:6.363,
media_b1200000_10.ts?token=43b6daafa5a91157a841f5b8accfd92a&time=53be64fb
#EXT-X-ENDLIST

Ethan Feldman

JW Player Support Agent  
0 rated :

Can you update from 6.5 to 6.9?

sales

User  
0 rated :

Will be the problem fixed when i update?

Because its not so easy to update, while its in use in different systems.

I saw, that there are bugfixing in HLS-Streaming in the newer version, but i didnt read that the error problem #1009 is also fixed.

Ethan Feldman

JW Player Support Agent  
0 rated :

Yes, there are a bunch of fixes in 6.9. Can you try to test first on a test page then to see if it helps?

sales

User  
0 rated :

Ok. I will try this and post, if it works with the new version.

Ethan Feldman

JW Player Support Agent  
0 rated :

Ok.

nate

User  
0 rated :

FYI, I'm on 6.9 and I just got an Error 1009 from a live HLS stream. Came here to try to find out what it is…

Would appreciate an update or support page with more info.

Ethan Feldman

JW Player Support Agent  
0 rated :

Link?

nate

User  
0 rated :

Ethan, I can't send a public link as this is an internal corporate stream. I'd be glad to coordinate with you directly if I can help troubleshoot in any way.

What I have found out is that the Error 1009 occurs when there are multiple quality streams in an HLS playlist. The error only seems to happen when the quality is set to auto and the player is switching between quality levels. This only happens on the flash player and not on Safari or iOS.

You don't notice the issue on good connections as it usually never switches. I'm testing on 3G and it crashes consistently.

The encoder is Brightcove's Zencoder service. The stream is going up to S3 and Cloudfront and being served over SSL. This issue occurs when pulling the streams from just S3 with no SSL as well.

This is a huge problem for us right now as many viewers are worldwide and have poor connections.

Ethan Feldman

JW Player Support Agent  
0 rated :

I understand that this is a huge problem, but right now, I have nothing to test, since you cannot provide a link. If you can put something up, that would be appreciated. You can email it to us privately if you’d like.

nate

User  
0 rated :

More than glad to do so. Thank you.

Can you please provide an email address?

Ethan Feldman

JW Player Support Agent  
0 rated :

support [at] jwplayer [dot] com.

sales

User  
0 rated :

We are also using different qualities. Maybe this is the problem.

Is it possible to configurate it and ignore "auto" streaming?

Ethan Feldman

JW Player Support Agent  
0 rated :

There isn’t a way to ignore auto.

sales

User  
0 rated :

Ok Thanks. Can you please descripe the solution and the bugfix, if you find out the problem? Only when you get a link from nate :)

Thank you

Ethan Feldman

JW Player Support Agent  
0 rated :

I need the link first.

sales

User  
0 rated :

I hope "nate" will send you an link.

Here is my example: http://www.deutschebahn.com/de/konzern/im_blickpunkt/7131746/20140623_db_soundlogo.html

But i never reproduce this bug ... Only our customer in same cases. Maybe it its because of there internal network settings ... But this can not be changed

Ethan Feldman

JW Player Support Agent  
0 rated :

This works fine for me, I never got anything from Nate.

I would recommend updating from 6.5 to 6.9

https://account.jwplayer.com/

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