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Video Hidden in Fullscreen IE11

Hello,

This is a pretty obscure problem and unfortunately I can't provide an example to test with, but here is my problem:

I have a JWPlayer that is embedded in an iframe. I have a custom progress bar and custom video controls for this player, so I made a custom fullscreen method using the fullscreen API that allows the controls and progress bar to go fullscreen as well. In Chrome and Firefox this all works as expected, but in IE11, the player displays as only a black screen (it plays as expected when not in fullscreen mode). I looked into the CSS for the player and for some reason the "jwvideo" class has "visibility: hidden" in the CSS, and the controls are reenabled (the controls were disabled using the setControls(false) function). When I remove the "visibility: hidden" CSS, the video shows up. Why do you think this is happening?

Thank you,
Nolan

7 Community Answers

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Ethan Feldman

JW Player Support Agent  
0 rated :

Without seeing an example of this, it is hard to pinpoint such an obscure problem.

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nolan.price

User  
0 rated :

To clarify, this problem is only occuring after causing the div containing the video to go into fullscreen mode using the fullscreen API in IE11.

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nolan.price

User  
0 rated :

That's kind of what I expected, but I was hoping there was some direction you could point me in to look for.

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nolan.price

User  
0 rated :

I do have an onFullscreen() function set up that is never hit, so I'm wondering if in IE for some reason that event doesn't fire.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Please put up a test page. Or at least code that can be run on my local server. I need to see something more before guessing.

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nolan.price

User  
0 rated :

I'll work on getting an example. Getting all the circumstances to match will be very tricky, but I understand this isn't much to go on. I don't mind guesses, I've pretty much run out of ideas for what could be causing this.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Okay, I understand.

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