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Upload Video and stuck on 90 percent


Hi Support ,

I am uploading large video its stucked on 90 percent and after that response comes after few minutes minimum of 20-30 minutes. Is there any way to speed up this proess to upload large videos.

7 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

Is this in the platform account, or the player account?

amitkumardev89

User  
0 rated :

platform account

Ethan Feldman

JW Player Support Agent  
0 rated :

Okay. I know there were some issues last week with this, but they should have been resolved. Can you please try again?

amitkumardev89

User  
0 rated :

Hi Support,
Its not working for us.we need only mp4 and can you provide mp4 only so that it wil decrese video upload time.Its taking same time as before and some time breaks

Ethan Feldman

JW Player Support Agent  
0 rated :

Please email us with your username? No other users are reporting such issues at the moment.

bally

User  
0 rated :

Hello, I emailed support.

Kushirflp

User  
0 rated :

I have the same problem I upload and then media failed on my media library anyone knows why.

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