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There was an error retrieving your embed.: Please double check your hosted URL in your JW Dashboard.


I have just installed the wordpress plugin and attempted to embed my first video from an external source.

Cant get video to run or work.

I have checked in the admin section under media and the media file is there and it also plays in the admin media dashboard.

but when i attempt to play it on the page it is not loading or playing and I get the following error message.
"There was an error retrieving your embed.: Please double check your hosted URL in your JW Dashboard."

I have latest wordpress version 3.9.1 and php 5.3 and fast cgi. Embed a JW Player 6 for HTML5 (or Flash) Version 2.1.4.

Here is a link to the page
http://www.synergyhypnotherapymelbourne.com.au/blog/deepak-chopra-use-your-mind-to-save-your-life-when-treating-cancer/
I have two videos embedded at present the second one is JW Player should be obvious. The first one is the same video just using embed code from the source website.

Thanks
Rodney

3 Community Answers

rodney

User  
0 rated :

my short code is
[jwplayer mediaid="3448"]

rodney

User  
0 rated :

Ok I have solved my problem wrong formate JWPlayer doesn't support m4v but I can still use this process but install with out JWPlayer and it works on iPad and iPhone so problem solved
This is the code generated
[video m4v="http://download.cbsnews.com/media/2013/03/23/ctms_0323_DEPAK_1296.m4v" width="730" height="387"][/video]

Ethan Feldman

JW Player Support Agent  
0 rated :

Hm, that is odd. m4v should be fine? It looks like your link is using a different player now though.

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