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[BUG?] White borders on Internet Explorer 11 (Windows 8.1)


I found a problem on Internet Explorer 11 (Windows 8.1); the screen has white edges on the right and bottom.
Please take a look at the pic: http://i44.photobucket.com/albums/f36/Awesoft/borders_zps32fed60f.png
No problems with other browsers like IE8 (XP), Firefox & Chrome.

I'm using JW Player 5.

9 Community Answers

MisterNeutron

User  
0 rated :

Please give us a link to your site. No one can debug a screenshot.

awesoft

User  
0 rated :

Please, try to open any JW Player video with Internet Explorer 11 and you'll see white corners on the right and bottom.

duy88pham

User  
0 rated :

awesoft, there no fix for jw5 i notice that issue awhile back I would recommend update your player to jw6 it will fill up your player an any browser that include latest IE and it will not show white edges

MisterNeutron

User  
0 rated :

Not seeing any "white corners" in IE11 with either JW 5.10 or JW 6.8.

http://misterneutron.com/JW5videoHTML5/

It's even OK when you go to fullscreen.

awesoft

User  
0 rated :

Thank you duy88pham.

Could I replace JW Player 5 to 6 with a simple URL like this?

http://player.longtailvideo.com/player.swf?file=http://195.10.10.224/rtpa/tv.flv&autostart=true

MisterNeutron

User  
0 rated :

Embedding JW 6 is very different from the method used for JW5. You can't just swap out the script files.

See the embedding guides:

http://support.jwplayer.com/customer/portal/topics/601065-embedding/articles

Ethan Feldman

JW Player Support Agent  
0 rated :

http://support.jwplayer.com/customer/portal/articles/1404037-migrating-from-jw5-to-jw6

duy88pham

User  
0 rated :

Awesoft,

MisterNeutron is right u can't replace jw5 player using the old method with jw6 player it required script file without it will not function right

I would recommend changing your player method into JavaScript embed

Ethan Feldman

JW Player Support Agent  
0 rated :

Yeah, this is for JW5 – http://www.jwplayer.com/blog/using-the-jw-embedder-to-embed-your-player/

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