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Bits on run throwing an error in IE 9


Hi,

Bits on run video is throwing an error on production website when open in IE 9
Step to reproduce : "https://www.parkbankonline.com/"
Go to ‘Why Park bank >> testimonial Video’
Click on Park bank logo.

Please provide us solutions to resolve this issue.

Regards

4 Community Answers

Andrew

JW Player Support Agent  
0 rated :

Hi,

Is there a reason why you are utilizing JW5 here? If possible, can you please try utilizing JW6 on this page via platform? Additionally, we can’t seem to replicate the problem on our IE9 setup. I am also seeing that the rendering mode is attempting to load IE8 as a default here. Is there a reason for this as well?

Thanks!

a...

User  
0 rated :

Hi,

Bits on run throwing a java script error "Unspecified error." in IE 9 . Please use the below URL to re-produce the error.

URL : https://www.parkbankonline.com/why/testimonials

In the provided URL click on "Park Bank Logo" it will throw an error.

I can help with screen shot to explain error in more detail but didn't find any
way to upload a image.

Please let us know if you need more information.

Regards,

Andrew

JW Player Support Agent  
0 rated :

Hi,

As I’ve said, I can’t seem to replicate this issue on our IE9 setup. If possible, can you try utilizing a JW6 player on this page? Also, are you currently up to date with your Flash player version?

abhishek.kherde

User  
0 rated :

Hi,

This is not a straight behavior comes on IE9, you will get this issue (popup) once you check the checkbox "Display a notification about every script error"

via Internet Option >> Advance Tab >> In Browsing >> Display a notification about every script error.

Once you will done with the above setting.
1.Open the URL : "https://www.parkbankonline.com/"
2.Go to ‘Why Park bank >> testimonial Video’
3.Click on Park bank logo.
You will see javascript alert popup.

Please provide us solutions to resolve this issue.

Thanks in advance,

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