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annoying popup


Hello. I have recently been getting an annoying popup window in Chrome. A JW Player window appears with the message that I can "skip ad in 40 seconds" until it counts down to 0 there is nothing I can do. It doesn't play anything, just counts down. Don't know if this is malware, a problem with Chrome, or a problem with JW Player, but I would like to get rid of it.

Thank you

1 Community Answers

Andrew

Best Answer  JW Player Support Agent  

It’s possible that a website that you’re visiting is running ads using our player. As it stands, we cannot prevent this from occurring on our end. If this does keep happening when you are not visiting a web page, it is possible that your computer is affected by some sort of adware.

Andrew

Best Answer  JW Player Support Agent  
-1 rated :

It’s possible that a website that you’re visiting is running ads using our player. As it stands, we cannot prevent this from occurring on our end. If this does keep happening when you are not visiting a web page, it is possible that your computer is affected by some sort of adware.

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