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No audio for Azure HLS stream


Hello,

I'm demoing JWPlayer for my organization and we want to use HLS as our streaming protocol. However, we have ran into a bit of a roadblock - there is no audio playback for the HLS stream encoded in Azure.

Here is the video url

http://kaysanvideo.origin.mediaservices.windows.net/5a5a0fab-34f1-4365-892a-761cd7c20a87/James.Reilly.Ugly%20Juice%20Final.ism/manifest(format=m3u8-aapl)

Any ideas?

8 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

How was the audio encoded?

JW Player

User  
0 rated :

I'm using the windows azure media encoder which j believe is using aac 128kpbs.

Ethan Feldman

JW Player Support Agent  
0 rated :

Can I see where you are running this in the player?

JW Player

User  
0 rated :

Hi,

I don't have a place to host it but here is the HTML (You should be able to run this and see that there is no audio)

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml"><head>
<script src="http://jwpsrv.com/library/3ANVhLLlEeO3pyIACrqE1A.js"></script>
<script type="text/javascript">jwplayer.key="u1GGdMXWuj44C61w84k7h5N97VrHckg1ZB2wFVYsxg==";</script></head>
<body>

<div id="myElement">Loading player...</div>

<script type="text/javascript">
jwplayer("myElement").setup({
file: "http://kaysanvideo.origin.mediaservices.windows.net/5a5a0fab-34f1-4365-892a-761cd7c20a87/James.Reilly.Ugly%20Juice%20Final.ism/manifest(format=m3u8-aapl)",
width: 1280,
height: 720,
type: "m3u8" });
</script>

</body>

Ethan Feldman

JW Player Support Agent  
0 rated :

I just checked one of your segments with MediaInfo and it says that the file is mpeg-ts and that’s it, no audio codec information found.

JW Player

User  
0 rated :

If you play this video on an IPad, and IPhone this will work perfectly.

This is what's in the manifest file.

#EXTM3U
#EXT-X-VERSION:4
#EXT-X-MEDIA:TYPE=AUDIO,GROUP-ID="audio",NAME="AAC_und_ch2_128kbps",DEFAULT=YES,URI="QualityLevels(125625)/Manifest(AAC_und_ch2_128kbps,format=m3u8-aapl)"
#EXT-X-STREAM-INF:PROGRAM-ID=1,BANDWIDTH=539750,RESOLUTION=320x176,CODECS="avc1.64000d,mp4a.40.2",AUDIO="audio"
QualityLevels(393897)/Manifest(video,format=m3u8-aapl)
#EXT-X-STREAM-INF:PROGRAM-ID=1,BANDWIDTH=803246,RESOLUTION=640x352,CODECS="avc1.64001e,mp4a.40.2",AUDIO="audio"
QualityLevels(651721)/Manifest(video,format=m3u8-aapl)
#EXT-X-STREAM-INF:PROGRAM-ID=1,BANDWIDTH=1153751,RESOLUTION=640x352,CODECS="avc1.64001e,mp4a.40.2",AUDIO="audio"
QualityLevels(994681)/Manifest(video,format=m3u8-aapl)
#EXT-X-STREAM-INF:PROGRAM-ID=1,BANDWIDTH=1671468,RESOLUTION=960x528,CODECS="avc1.64001f,mp4a.40.2",AUDIO="audio"
QualityLevels(1501253)/Manifest(video,format=m3u8-aapl)
#EXT-X-STREAM-INF:PROGRAM-ID=1,BANDWIDTH=2417419,RESOLUTION=960x528,CODECS="avc1.64001f,mp4a.40.2",AUDIO="audio"
QualityLevels(2231146)/Manifest(video,format=m3u8-aapl)
#EXT-X-STREAM-INF:PROGRAM-ID=1,BANDWIDTH=3586038,RESOLUTION=1280x704,CODECS="avc1.64001f,mp4a.40.2",AUDIO="audio"
QualityLevels(3374609)/Manifest(video,format=m3u8-aapl)
#EXT-X-STREAM-INF:PROGRAM-ID=1,BANDWIDTH=4926453,RESOLUTION=1920x1056,CODECS="avc1.640028,mp4a.40.2",AUDIO="audio"
QualityLevels(4686170)/Manifest(video,format=m3u8-aapl)
#EXT-X-STREAM-INF:PROGRAM-ID=1,BANDWIDTH=6219634,RESOLUTION=1920x1056,CODECS="avc1.640028,mp4a.40.2",AUDIO="audio"
QualityLevels(5951513)/Manifest(video,format=m3u8-aapl)
#EXT-X-STREAM-INF:PROGRAM-ID=1,BANDWIDTH=132788,CODECS="mp4a.40.2",AUDIO="audio"
QualityLevels(125625)/Manifest(AAC_und_ch2_128kbps,format=m3u8-aapl)

JW Player

User  
0 rated :

The forum is cutting off the link to the video. I suggest you right click and copy the link and append (format=m3u8-aapl) to get the manifest file.

Ethan Feldman

JW Player Support Agent  
0 rated :

The audio codec is just listed as – AUDIO=“audio”

It should be an actual codec, such as AAC. I downloaded the file and used MediaInfo to inspect it, and it showed a video codec, but nothing for audio.

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