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Issue with loading .mp4 video.


Hi! I'm trying to upload small .mp4 video (~10mb). But after uploading is finished error appears: "Error loading playlist: Error loading file". If after this I try to insert code in my html page, I get this: "Error loading player: Could not load player configuration". Same thing is happening with URL to video's store. What can be a problem? Or JWPlayer isn't working at the moment?

13 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

Do you have a link?

JW Player

User  
0 rated :

Unfortunately, no. Because it's working company site. I think there is a problem with JWPlayer itself cause after uploading it doesnt show loaded video in preview.

JW Player

User  
0 rated :

It's interesting but problem with links and video resolved itself. Anyway I still get "Error loading player: Could not load player configuration" when inserting code in simple page.

JW Player

User  
0 rated :

All of my players say the same as above "Error loading player: Could not load player configuration"

JW Player

User  
0 rated :

Please give us a link to your site. No one can possibly just guess what the problem might be.

Ethan Feldman

JW Player Support Agent  
0 rated :

Guys, we can’t guess, please provide links.

JW Player

User  
0 rated :

I have the same problem on PC Windows 7

here is the link:

https://icafluor.learn.taleo.net/files/upload/SSPA/manos/corto/index.html

JW Player

User  
0 rated :

@Erick

This possibly appears that it could be a trailing comma issue.

change this
bc.. autostart: 'true',



to
bc.. autostart: 'true'

JW Player

User  
0 rated :

Still the same problem !! :(

Ethan Feldman

JW Player Support Agent  
0 rated :

Change:

playlist: ‘https://jwpsrv.com/feed/zgPY6LdL.rss’

To:

playlist: ‘http://jwpsrv.com/feed/zgPY6LdL.rss’

JW Player

User  
0 rated :

for some reason it works with the https://
with the http: cant load

JW Player

User  
0 rated :

You're giving it both a file and a playlist. You can't do both.

Ethan Feldman

JW Player Support Agent  
0 rated :

Indeed.

This question has received the maximum number of answers.