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Not sure where to post this, but your webpage design gurus have really outdone themselves this time. This is what I see when I Sign In to my JW Player account:

http://misterneutron.com/ss000554.png

That's what I like - uncluttered, with bold graphics! Oy.

7 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

Weird! What OS / Browser are you using?

JW Player

User  
0 rated :

On Win7, I see the same thing in FF28 and IE11. Chrome34 is OK.

On OSX 10.9.2, Chrome and Safari are OK. FF28 is also broken, but in a slightly different way:

http://misterneutron.com/ss000555.png

Ethan Feldman

JW Player Support Agent  
0 rated :

Weird, it is fine for me in those browsers in Win7. I will pass along though, thanks.

JW Player

User  
0 rated :

Found the culprit: I'm getting an intermittent "503 - Service unavailable" on this link on the page:

https://account.jwplayer.com/app/snapshot

When that happens, no graph. A refresh sometimes cures it.

Ethan Feldman

JW Player Support Agent  
0 rated :

Ok, thanks.

JW Player

User  
0 rated :

That's the same kind of error I sometimes get in the forums, BTW. I think you've still got some fundamental server configuration issues.

Ethan Feldman

JW Player Support Agent  
0 rated :

Ok, thanks.

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