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HLS error - Cannot load M3U8: No Levels to play


I am trying to use the HLS feature using the JW6 player (Premium). I am receiving the error message "Cannot load M3U8: No Levels to play" (IE8 & FireFox on Windows 7 machine). The video files are hosted on an Apache/Adobe Media Server environment, and the player is on a different server.

Below are the links to files and the code. Note that the information is stored in a database so the one player will work for all our videos. I currently have the 2 source files pointing to the Manifest file for testing, but will have the second going to a HTML5 video link. Thanks.

Video: http://www3.mdanderson.org/streams/FullVideoPlayer_JM.cfm?mediaID=F071E179-8BFC-4168-8524-707F33A916CD
Manifest: http://media.mdanderson.org/vod/media/2014/F071E179-8BFC-4168-8524-707F33A916CD.m3u8
Video File (Direct - 1 of 4): http://media.mdanderson.org/vod/media/2014/F071E179-8BFC-4168-8524-707F33A916CD_hls2.mp4

bc.. jwplayer("MDAfullvideo").setup({
width: "768",
height: "432",
aspectratio: "16:9",
skin: "modieus",
fallback: "false",
abouttext: "MD Anderson Cancer Center",
aboutlink: "http://www.mdanderson.org/", sharing: { heading: "Share MD Anderson Video"} ,
logo: {
file: "players/jwplayer6/MDAlogo_Square.png",
link: "http://www.mdanderson.org/",
margin: 8,
hide: "true"
},
playlist: [{
image: "http://media.mdanderson.org/poster/F071E179-8BFC-4168-8524-707F33A916CD.jpg",
description: "Healthy Bites with all the features. Only available for first week (2)",
tracks: [{ file: "http://media.mdanderson.org/caption/F071E179-8BFC-4168-8524-707F33A916CD.vtt", label: "English", kind: "captions" }],
sources: [{
file: "http://media.mdanderson.org/vod/media/2014/F071E179-8BFC-4168-8524-707F33A916CD.m3u8"
},{
file: "http://media.mdanderson.org/vod/media/2014/F071E179-8BFC-4168-8524-707F33A916CD.m3u8"
}],
primary: "flash"
}]
});
jwplayer("MDAfullvideo").setVolume("80");

11 Community Answers

Ethan Feldman

JW Player Support Agent  
1 rated :

Can I see where you are running this? I can’t test this on my end because this file is restrictive – http://media.mdanderson.org/crossdomain.xml

JW Player

User  
2 rated :

What domain should I add to the cross-domain file?
The direct links to the player & Manifest files are above.
Let me know if you need anything form my end. Thanks.

Ethan Feldman

JW Player Support Agent  
0 rated :

Can you just provide a link to where you JW Player embed is running?

JW Player

User  
0 rated :

I'm having the same problem, only happens when I do more streaming live videos.

Can someone help me?

Thanks,
Bruno Hermann

JW Player

User  
0 rated :

JW Player page: http://www3.mdanderson.org/streams/FullVideoPlayer_JM.cfm

JW Embed JS file: http://www3.mdanderson.org/streams/players/jwplayer6/jwplayer.js

Ethan Feldman

JW Player Support Agent  
0 rated :

@Bruno – Link?

@Jon – I get this error – “Sorry, your video is not available”

JW Player

User  
0 rated :

Please use the original link above in the original message (Video:). Thanks.

JW Player

User  
0 rated :

Video player:
http://www3.mdanderson.org/streams/FullVideoPlayer_JM.cfm?mediaID=F071E179-8BFC-4168-8524-707F33A916CD

Ethan Feldman

JW Player Support Agent  
0 rated :

Firebug shows me:

“NetworkError: 403 Forbidden – http://media.mdanderson.org/vod/media/2014/%20%20%20%20http://media.mdanderson.org/vod/media/2014/F071E179-8BFC-4168-8524-707F33A916CD_hls3.m3u8”
F071E1…s3.m3u8
“NetworkError: 403 Forbidden – http://media.mdanderson.org/vod/media/2014/%20%20%20%20http://media.mdanderson.org/vod/media/2014/F071E179-8BFC-4168-8524-707F33A916CD_hls2.m3u8”
F071E1…s2.m3u8
“NetworkError: 403 Forbidden – http://media.mdanderson.org/vod/media/2014/%20%20%20%20http://media.mdanderson.org/vod/media/2014/F071E179-8BFC-4168-8524-707F33A916CD_hls0.m3u8”
F071E1…s0.m3u8
“NetworkError: 403 Forbidden – http://media.mdanderson.org/vod/media/2014/%20%20%20%20http://media.mdanderson.org/vod/media/2014/F071E179-8BFC-4168-8524-707F33A916CD_hls1.m3u8”

JW Player

User  
-3 rated :

*Solved*: User Ignorance. The resolution was to modify the M3U8 Manifest file.

Were are using Adobe Media Server (v5.0.1). Looking into the config files, [hls-vod] points to the [media] folder. So, using a relative path, below is the manifest file.
Note that we add the virtual folder [hls-vod] and the file extension on the AMS Server:

bc.. #EXTM3U
#EXT-X-STREAM-INF:PROGRAM-ID=1,BANDWIDTH=1536000,RESOLUTION=1280x720,NAME="X Large"
/hls-vod/2014/F1727657-CDB1-4167-A0EC-F840F3DEC385_hls3.mp4.m3u8
#EXT-X-STREAM-INF:PROGRAM-ID=1,BANDWIDTH=768000,RESOLUTION=768x432,NAME="Large"
/hls-vod/2014/F1727657-CDB1-4167-A0EC-F840F3DEC385_hls2.mp4.m3u8
#EXT-X-STREAM-INF:PROGRAM-ID=1,BANDWIDTH=512000,RESOLUTION=640x360,NAME="Medium"
/hls-vod/2014/F1727657-CDB1-4167-A0EC-F840F3DEC385_hls1.mp4.m3u8
#EXT-X-STREAM-INF:PROGRAM-ID=1,BANDWIDTH=384000,RESOLUTION=416x234,NAME="Small"
/hls-vod/2014/F1727657-CDB1-4167-A0EC-F840F3DEC385_hls0.mp4.m3u8

Ethan Feldman

JW Player Support Agent  
0 rated :

Glad you got it.

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