Very strange...Error loading media: File could not be played. Only occurs on Chrome incognito mode and only for certain media
We encode several movies here at different bitrates. We encounter this problem when we transcode to bitrates higher than 4k. Generally we end up with files with variable bitrates of around 5128kbps
Now, its only when these movies end up with a file size greater than 2GB that they start giving this strange error.
And once again this only happens in Google Chrome incognito mode. The player works fine in normal Chrome and in other browsers.
When we open up to play the movie. Clicking play and pause a few times (it doesn't have to be fast) but it does have to be at the beginning of the movie. The error will come back eventually
Error loading media: File could not be played.
Its almost like the player doesn't find the movie file anymore. If you scrub into the movie (say past the halfway point) then you can click play and pause (even rapidly) the error doesn't occur anymore.
So, Google Chrome incognito, over 4K bitrate, over 2GB file, play and pause, play, pause, at the start of the movie and you will see this error. Please advise as our business was going to purchase this player and deploy it in production.
PS. This is not an encoding issue as these movies play fine in other browsers / players.
This happens in both Mac and Windows Chrome incognito mode.
