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Not playing in Chrome

Hello,

Even the video on the homepage of your website doesn't seem to display in my version of Chrome: http://www.longtailvideo.com/jw-player/

I'm using Chrome Version 30.0.1599.69 m

And the error I get is:

Error playing media:
MediaError
code: 3
__proto__: MediaError
J1hI9n9qEeKVkCIACp8kUw.js:4
CAPTIONS([object Object]) J1hI9n9qEeKVkCIACp8kUw.js:4
CAPTIONS([object Object]) J1hI9n9qEeKVkCIACp8kUw.js:4

Same error is happening with videos on our website, but wondering if it's a browser and not encoding issue, as your website videos aren't working either for me.

21 Community Answers

Up Down

Ethan Feldman

JW Player Support Agent  
1 rated :

This link works for me on our site.

Up Down

JW Player

User  
0 rated :

I tested Chrome 30 with Spoon and the video played nicely...

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Ethan Feldman

JW Player Support Agent  
-1 rated :

Spoon?

Up Down

JW Player

User  
7 rated :

This turned out to be a hardware acceleration issue in the Chrome Browser. I was able to fix it by changing this setting in the chrome://flags/ in my browser:

Disable hardware-accelerated video decode. Windows, Chrome OS
Disables hardware-accelerated video decode where available. #disable-accelerated-video-decode
Disable

This is fairly convoluted though, and I don't want to expect all the viewers of our website to have to go and fiddle with this setting. I would think JW Player implementation could be fixed so that it doesn't require messing with settings.

Up Down

JW Player

User  
1 rated :

http://spoon.net/browsers

Up Down

JW Player

User  
1 rated :

A script can't change browser settings on a visitor's PC.

The setting change in Chrome is actually easier than that - just choose "Customize and control Google Chrome" (the little three-bar icon at upper right), Settings, scroll down, choose "Show advanced settings," and uncheck the "Use hardware acceleration..." box.

It's true that you can't expect your visitors to do this, but there have been a number of problems with hardware acceleration in Chrome, and not just with playing videos. Google needs to fix these problems. It shouldn't be necessary for script writers to figure out how to get around bugs in the browser. We've all spent hours and days doing that for older versions of IE, and aren't eager to start doing it again, for a different browser this time.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Yeah, you can’t disable this via the player script.

Up Down

JW Player

User  
4 rated :

Ethan JWPlayer

Why don't u give a solution instead of laconic answering ????

JWPlayer does not work in chrome!!!!!

IE works!

So, I don't care that it works in yours.
I care about working in my pc!!!

have a nice day and better solution

Itzik

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JW Player

User  
-5 rated :

Itzikma: You're very confused. There are problems in Chrome. The browser has some bugs in it. No one else can fix these.

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Ethan Feldman

JW Player Support Agent  
0 rated :

@Itzikma – Exactly.

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JW Player

User  
0 rated :

Hi there,

We were having problems as well with the JWPlayer and Chrome.

We found a probable cause.
The problem is my outdated video driver.

My video card is an INTEL (R) HD Graphics
Version 8.15.10.2202
When I update this driver my Chrome problems are over.
I had the most recent version of Chrome, so this wasn't causing any problems.

I am using the JWplayer javascript to generate the player.
bc.. jwplayer.version="6.6.3896"


This relative old driver was also causing my videos to get shaky and bumpy in FireFox.

Could you please have a look into this one, because we have lots of complaints of viewers.
Even the videos on www.longtailvideo.com are not working in Chrome.

So if JWPlayer can fix this on their side, we don't have to explain a relatively difficult workaround.

Thanks in Advance,

Erik Stuut

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Ethan Feldman

JW Player Support Agent  
0 rated :

Do you have issues here as well in Chrome?

http://www.jwplayer.com/html5/formats/

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JW Player

User  
1 rated :

Just to let you know we spent about 5 hours troubleshooting this. We started disabling javascript, css everything on our site when we found that our blog was running 6.5.3609 and our problematic pages 6.6.3896 . We reverted to 6.5.3609 on all pages and voila, miracle everything is smooth in all browsers. Chrome 30 messes up JW player 6.6.3896 so let's find a fix for this and stop blaming outdated video drivers, graphic acceleration settings and other things. It's clear that something between Chrome 30 and the latest JW do not play well together.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Thanks for posting this. We are releasing 6.7 shortly, hopefully it will help.

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JW Player

User  
0 rated :

Where can I find the version 6.5.x??

We replaced on ours servers to 6.6 and 6.7 and none worked on chromes/mobiles...

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Ethan Feldman

JW Player Support Agent  
0 rated :

https://account.longtailvideo.com/static/download/jwplayer-6.5.zip

Would like to see a link to the issue though.

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JW Player

User  
0 rated :

Would like to point out that this baseline mp4 video plays in Chrome 30.0.1599.101 only once in JW6.7 and hangs every subsequent time, at least for me in W7/64, Radeon HD 2400:

http://vi.kennisnet.org/teleblik/templates/html/details.html

This is the exact same file as here: http://ie.microsoft.com/testdrive/graphics/videoformatsupport/default.html where it plays fine in Chrome's default HTML5 video player.

Please not the template in that url is in development and might change or move, so please let me know when you've viewed it.

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JW Player

User  
0 rated :

@Patrick

This is probably due to you embedding over a <video> tag.

JW6 no longer supports this approach for embedding.

This following blog post might be of interest to you: http://powered-by-haiku.co.uk/?p=1

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JW Player

User  
0 rated :

@James: Thanks! That indeed seemed to be the problem here (sorry for interrupting this thread). Fixed (for the moment) by adding preload=none, but I'll investigate further.

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JW Player

User  
0 rated :

Ethan.. your links to the static links don't work on the outside (logged in or otherwise) - I was going to try to run 6.5 to see if that makes my IE11 & Win8.1 problem goes away but can't get to the old file.

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Ethan Feldman

JW Player Support Agent  
0 rated :

I would look over – http://www.longtailvideo.com/support/jw-player/28834/migrating-from-jw5-to-jw6, we mention this here.

Email me, I can send you the file.

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