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Internet Explorer 8. Error loading player: Could not load player configuration when opening the player a second time (Version 6)

Hi,

The process to reproduce the error is the following using Internet Explorer 8:

1) Open the page http://www.toc.tv/TV/video.php?id=51
2) Click on "View excerpt"
3) The player should load normally.
4) Close the player window
5) Click again on "View excerpt"
6) Now the error "Error loading player: Could not load player configuration" should appear.

This does not occur neither in Chrome nor in Firefox.

Any ideas of a solution?

Thanks in advanced.

11 Community Answers

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

Can you update from 6.2 to 6.4?

http://account.longtailvideo.com/

Up Down

JW Player

User  
0 rated :

Hi Ethan,

Thank you for your reply.

We have implemented 6.4 in a test website http://test.toc-goldratt.com/TV/video.php?id=51 and the error is the same.

Any other ideas?

Thanks,
Rodrigo.-

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

I see the issue.

Does this only happen in a lightbox?

Can you try it outside of the lightbox as well?

Up Down

JW Player

User  
0 rated :

It seems that it only happens in the lightbox. We have a test page without the lightbox and it works.

Any ideas of how to solve it?

Up Down

JW Player

User  
0 rated :

We kind of solve the issue when we close the colorbox, by pausing the video instead of closing the video instance completely, but the problem continues when the page is reloaded.

So, I noticed that if I delete the swf file from the Temporary Internet Files and then I reload the page the flash loads again and the error doesn't exist.

I don't know if this gives you some direction to a definite solution to this problem.

Please let me know if you have any new ideas.

Up Down

JW Player

User  
0 rated :

I have the same issue. I have stripped my javascript down to just the jwplayer setup. The media succesfully loads in Chrome, Firefox, IE10 but not in IE7-8-9. You can see this at http://dev-www.sbirtoregon.org/testIE.php

IE7 shows nothing, IE8 diplays the error in a black box "Error loading player: Could not load player configuration. Below is the JS I used to load the player.

bc.. function init_player() {
jwplayer("container").setup({
primary: "html5",
fallback: 'true',
sources: [{
file: "video/module1.mp4"},{
file: "video/module1.webM"
}],
logo: { hide: 'true' },
image: "images/module1.png",
height: 400,
icons: 'false',
width: 688
});
}


Please advise.

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

@Rodrigo – I have never used ColorBox before. But I have used FancyBox before which definitely does not have this issue, so I would give that one a try.

@Patrick – You are using 6.1, which actually has some known older IE issues. Please update to 6.4 – http://account.longtailvideo.com/

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JW Player

User  
0 rated :

Hi Ethan,

Thank you for the answer and suggestion.

Unfortunately using Fancybox instead of Colorbox did not solve the problem. You can view it by entering http://test.toc-goldratt.com/TV/video.php?id=484&IE=player6

Please send me the code you have used or some guidance of what you have done to make it work using FancyBox.

What we are doing now to allow users with IE8 and previous versions is filtering IE8 and previous versions to use 5.7 instead of 6.4. http://test.toc-goldratt.com/TV/video.php?id=484

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

Please email us for a lightbox – http://www.longtailvideo.com/contact-us

Up Down

JW Player

User  
0 rated :

I've done so. When should I expect an answer?

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

Email directly to support [at] longtailvideo [dot] com, as I have not seen your email.

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