Task queue failed at step 3: View setup failed: Error #1065
We are getting the following error being reported by our customers. About 1% have reported the problem, not sure how many see it and don't report it.
*Task queue failed at step 3: View setup failed: Error #1065*
The problem is we aren't able to replicate this at all. So debugging has been problematic. We have dug through the ActionScript and still not sure what's going on. We are thinking it maybe a hiccup when trying to load the playlist xml or config xml (both on same server as player).
Some customers state refreshing fixes it and other times reinstalling Adobe Flash Player corrected the issue. The problem started when we switched from JW Player 4.6 to 5.6 in May (to get around the url encoding bug).
JW Player: 5.7.1896
Videos: MP4 via dynamically generated playlist with bitrate options
CDN: Cloudfront private content (signed video urls)
Any one with any ides? Anyone else seen this? Any suggestions on how to debug this problem?