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No audio with JW Player 6 Premium and live HLS (m3u8) streaming

Hi everybody, I have an issue with JW player 6 Premium and an m3u8 live streaming file.This file is played well in html5 but not in flash because in flash video is OK but there isn't audio and if you select autostart it doesn't start anymore. I need to use the flash version. With adaptiveprovider in jw 5 some m3u8 live streams worked. As an example this streaming works in jw player 6 flash too (ad primary): http://wpc.6f9f.edgecastcdn.net/806F9F/wowza/ios/ipad/playlist.m3u8 audio and video work you can test in the wizard but the most part that I tested not, if they, only using the HTML5 version. Live M3U8 live this work well in html5 but in flash not because there isn't audio only video: http://188.165.228.216:51935/mariorossi/DMAX/- 156850092_quicklive/playlist.m3u8 Searching on the web I've found some very very expensive plugin that allow you to play and embed HLS m3u8 live streaming file in flash player but I can't afford them. The previusly linked file with one of the paid plugins works both audio and video as you can see clicking here: http://osmfhls.kutu.ru/static/swf/StrobeMediaPlayback.swf?src=http://188.165.228.216:51935/mariorossi/DMAX/-156850092_quicklive/playlist.m3u8&plugin_m3u8=http://osmfhls.kutu.ru/static/swf/OSMFHLSPlugin.swf&autoPlay=true . I hope I will find a solution because I need to embed these m3u8 in flash player (html5 isn't supported by all browsers today) Thanks in advance.

44 Community Answers

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JW Player

User  
0 rated :

Help me with missing audio when playing m3u8 file in jwplayer 6 premium (flash version)

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Ethan Feldman

JW Player Support Agent  
0 rated :

Your links are returning 403 forbidden errors, please advise.

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JW Player

User  
0 rated :

Sorry the right link is: http://188.165.228.216:51935/mariorossi/DMAX/-156850092_quicklive/playlist.m3u8

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Ethan Feldman

JW Player Support Agent  
0 rated :

I see the no audio issue. How are you encoding?

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JW Player

User  
0 rated :

It's a third part stream, so I don't know that, but with other paid plugins it works well, both audio and video are ok

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Ethan Feldman

JW Player Support Agent  
0 rated :

Ok, we will investigate, pleas leave the link up.

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JW Player

User  
0 rated :

Thank you :-)

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Ethan Feldman

JW Player Support Agent  
0 rated :

Np :)

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JW Player

User  
0 rated :

I tried many other stream and audio is missing in all them. As this: http://fl1.sz.xlcdn.com/live/_definst_/sz=kgroup=topcalcio24/playlist.m3u8 . It is possible to set in the player script 2 url, one containing the m3u8 (to play in html5 on mobile devices) and one containing the normal rtmp url to play with flash player (on computers)?

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Ethan Feldman

JW Player Support Agent  
0 rated :

I really would need to know how the streams are being encoded.

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JW Player

User  
0 rated :

The last one is made with wowza... where I should look for? :((

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Ethan Feldman

JW Player Support Agent  
0 rated :

I am not entirely sure…here is some information, tough – http://www.encoding.com/help/sub_category/category/hls_apple_ios

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JW Player

User  
0 rated :

I've found out in a forum discussion: http://www.longtailvideo.com/support/forums/jw-player/servers-and-streaming/27872/adaptive-provider-no-audio-stream/ that a ticket has been opened for this and a patch has been published: http://www.longtailvideo.com/support/forums/jw-player/player-development-and-customization/27646/patch-for-adaptive-ts-without-audio . How can I apply this patch? Thanks

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JW Player

User  
0 rated :

Ticket page: http://developer.longtailvideo.com/trac/ticket/1637

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JW Player

User  
0 rated :

It seems that this problem has been fixed with changeset 2376. Where I can find the latest adaptiveProvider.swf?

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JW Player

User  
0 rated :

I think that streams like this are encoded with Flash media encoder and FMS (RTMP): http://live.webcaston.com:1935/live/channel/ci3232321112/playlist.m3u8

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Ethan Feldman

JW Player Support Agent  
0 rated :

@Tom – That ticket is about a beta provider for the JW5 player which is no longer being developed. Any future fixes or patches to HLS will be introduced in future JW6 builds.

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JW Player

User  
0 rated :

There is a version of adaptivePlayer in which this problem has been fixed?

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JW Player

User  
0 rated :

(for JW Player 5 I mean)

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JW Player

User  
0 rated :

Another question: is it possibile to specify 2 or 2 different files to play in jwplayer 6? To play a file if on a computer (using flash) or another if on a mobile (usino html5)?

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Ethan Feldman

JW Player Support Agent  
0 rated :

I’m afraid the Adaptive Provider for V5 was never completed, it was merged into V6 premium. We don’t have the V5 provider available as it was entirely beta and we aren’t going to support it.

Yes, you can specify two files, using a sources block, for example – http://www.longtailvideo.com/support/jw-player/29394/hls-with-mp4-fallback

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JeroenW

JW Player Support Agent  
0 rated :

Ton, Ethan: this ticket #1637 is for a different issue, which has been fixed and implemented in JW6 a while ago.

I also confirmed the (MP3) audio of this stream not being played. We’ll look into the issue and create another ticket for this.

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JW Player

User  
0 rated :

Ok , I hope you have understood where the missing audio problem so that you can fix it in the next release of jw6. I don't show many people have noticed this problemi but I've tested many live m3u8 files and a part of them has no audio in jw6 flash mode and only in jw6 htm5 mode both audio and video

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JW Player

User  
0 rated :

Sorry at the moment of writing my last post I didn't seen JeroenW post. Thank you all

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JeroenW

JW Player Support Agent  
0 rated :

No problem; note we created a ticket for this. You can track progress here:

http://developer.longtailvideo.com/trac/ticket/1874

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JW Player

User  
0 rated :

I'm having the same issue with AAC audio only streams with 6.1.2972. The issue I'm seeing is only with browser support, iPad works fine audio only.

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JW Player

User  
0 rated :

Does it matter that the m3u8 files that I posted here about don't work fine with every version of JW Player? I ask you this just because I haven't understood why you set the priority of ticket 1874 to low. I just want to know your criterion, not to claim :-)
Have an happy new year

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JeroenW

JW Player Support Agent  
0 rated :

@Jeremy: not sure what your issue is? This thread is about A/V videos where the audio is not heard.

@Tom: we’ve indeed identified that this bug is not a regression (which I thought it was). Therefore it is lower priority. We also know what causes the issue (the MP3 stream does not have the correct stream type of 0×03). It looks like that’s something we can easily correct for though. Since it’s lower prio, it might end up in either 6.2 or 6.3.

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JW Player

User  
0 rated :

OK thanks for your clarification :-)

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JeroenW

JW Player Support Agent  
0 rated :

Note: this will be in 6.2, as our HLS engineer has just fixed it.

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JW Player

User  
0 rated :

Wow!!!!!!!!!! I can't wait for it :))))))

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JW Player

User  
0 rated :

Hi, I've seen that the target for this ticket has been changed to "Backlog". What does it mean? Will the problem be fixed with JW Player 6.2? (I've read somewhere that v6.2 will be relased by the end of March, is it right?). Thank you

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JeroenW

JW Player Support Agent  
0 rated :

Hmm, the issue is fixed; I just checked with 6.2 and the test-stream from that ticket. I’ll ask my colleague to set it fixed.

6.2 will get released around Feb 6th.

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JW Player

User  
0 rated :

Any news?

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JW Player

User  
0 rated :

You could grab this:

http://developer.longtailvideo.com/trac/browser/tags/mediaplayer-6.2-rc1

and build it yourself if youre eager to try :)

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JeroenW

JW Player Support Agent  
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Also, if you’re on the developer list you should have received the RC1.

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JW Player

User  
0 rated :

Hi, thanks for the tip, however my question was about the ticket.

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JW Player

User  
0 rated :

JW Player is out!!! Thanks for your support, you are awesome!!!!!!!!!!

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JW Player

User  
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We are facing the same issue even after we moved to JWPlayer 6.2 - video and audio work fine on HTML5, but we only see video in Flash container.

Can you confirm that this issue has been fixed in the latest released version 6.2.3115?

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JW Player

User  
0 rated :

We're also facing the same issue.

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JeroenW

JW Player Support Agent  
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Test streams please. This “same issue” may have dozens of different causes.

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JW Player

User  
0 rated :

I also have the same problem here is the infor of the stream
Stream #0:0: Video: h264 (Main) ([27][0][0][0] / 0x001B), yuv420p, 640x360 [SAR 1:1 DAR 16:9], 12.50 fps, 25 tbr, 90k tbn, 50 tbc
Stream #0:1: Audio: aac ([15][0][0][0] / 0x000F), 22050 Hz, stereo, fltp, 5 kb/s
any idea ?

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JW Player

User  
0 rated :

Here is an example stream showing the issue: http://media.mox.tv.s3.amazonaws.com/00000000/hls/00000000-a.m3u8

If I manually switch to any quality level, audio works fine. But when the JWPlayer 6.2 in Flash mode initially starts playing the video, the video is fine but there is no audio.

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JeroenW

JW Player Support Agent  
0 rated :

John, it does look like we have this issue fixed in 6.3. Can you email to support [at] so we can send you a beta player?

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