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In IE 11, video is not playing OS is windows 8.1


In IE 11 , video is not playing anymore, just showing triangle mark and nothing to play.
although is playing in Chrome and OS is windows 8.1.


here is snap shoot URL
http://vidizmo1.blob.core.windows.net/vidizmotest/Screenshot%20(10).png


Please I need response ASAP.

23 Community Answers

JW Player

User  
0 rated :

here is updated snap shoot url
http://vidizmo1.blob.core.windows.net/vidizmotest/Screenshot.png

JW Player

User  
0 rated :

Please give us a link to your site. No one can debug a screenshot.

There doesn't seem to be any problem with JW Player in IE11. Try this demo page: http://misterneutron.com/JW6embed/

Ethan Feldman

JW Player Support Agent  
0 rated :

Provide a link please.

JW Player

User  
0 rated :

here is link

http://kashifchannel.vidizmo.com/MashupPlayBack.aspx?id=9Jk/axFHedfClhp6u78isw==&asid=ZV77QaVXBIQwS3drGO6A/IlVO196i/rEmI5cMe6NSys=

I am not able to play this video in iE10 and iE 11

JW Player

User  
0 rated :

No problem for me with that video IE11 - it plays fine.

Ethan Feldman

JW Player Support Agent  
0 rated :

Works for me as well in IE10.

JW Player

User  
0 rated :

Does not work for me in IE11 on Windows 8.1 - the window crashes. Doing any and all updates to it now and will try again.

JW Player

User  
0 rated :

Testing with Windows 8.1 and IE11 on http://mavshack.com/home.aspx?pg=moviedetail&MovieId=4ad8d358-b8fa-40f3-a338-ac0e7ae5e058 (and the trailer listed there) crashes IE11 window - the same happens when I try MisterNeutrons demo above..

https://www.dropbox.com/s/m5hajfgrfp3hqbk/Screenshot%202013-10-02%2009.14.18.png

JW Player

User  
0 rated :

Wrong screenshot :-P

https://www.dropbox.com/s/odf8fvegm5myqsh/Screenshot%202013-11-07%2012.33.18.png

JW Player

User  
0 rated :

Wow! That's pretty definitive, since my demo page is about as plain-vanilla simple as they come.

No problem at all in IE11 under Win7. Some kind of nasty mismatch with Win8.1 apparently, but I have no way to test it.

Ethan Feldman

JW Player Support Agent  
0 rated :

IE11 / Win7 works fine.

JW Player

User  
0 rated :

I wonder if could be a DOM7011 issue.

wherein the back a forward cache of a page being disabled affects win8.1 & IE11.

*IE(Internet Exploder, you're doing it again)*

Ethan Feldman

JW Player Support Agent  
0 rated :

What do you mean?

JW Player

User  
0 rated :

JW player in win 8.1 OS and IE11 Video is not playing also WIN 8.1 Chrome . Here is the link http://www.turbotv.in/asianet-news-live/

Ethan Feldman

JW Player Support Agent  
0 rated :

Do you have Flash installed ?

JW Player

User  
0 rated :

For Chrome, Flash is installed by default - you have to dig around a bit to disable it.

Ethan Feldman

JW Player Support Agent  
0 rated :

You need to make a new tag with about:plugins, and then you can disable Shockwave Flash there.

JW Player

User  
0 rated :

Ethan, my point is that if he's seeing a failure in Chrome, the lack of Flash is very _unlikely_ to be the cause.

Ethan Feldman

JW Player Support Agent  
0 rated :

True. This guy is using JW5 though so the default mode will be Flash, not HTML5.

JW Player

User  
0 rated :

Anyone figure this out yet? I'm getting complaints from a user running Windows 8.1 and IE 11. Works fine in VM, but I don't have a local box to test.

Ethan Feldman

JW Player Support Agent  
0 rated :

Do you have a link?

JW Player

User  
0 rated :

I had the same issue - then i defined height width and worked
width: 640,
height: 360

Ethan Feldman

JW Player Support Agent  
0 rated :

Glad you got it working.

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