I am having intermittent issues in which a call to i.n.jwpltx.com fails to load, thus making it so the jwplayer itself and video do not load. I attempted to call the "premium phone support" but there was no answer after multiple tries, just a google voice answering machine.
I am well aware this is not a problem on our end. We paid for a product that does not work it seems. How can we move the necessary files onto our server, so that we aren't relying on your network architecture?