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Compatibility Problems with JW Player


Ok so after a day on this am going nuts. I tested jwplayer, worked great for me in every platform I had so I purchased a 10 site license today. Set up test videos and sent to client. Complaints started pouring in.

1) slow to load in Chrome
2) in IE9 we get audio but no video
3) Firefox it starts and stops like its buffering (I blame their internet or host)

personally it works in Chrome, IE10, IE9, iOS 6.1.3 and Firefox perfectly for me so am at my wits end.

Can anyone test these linsk and provide feedback on playability along with your browser version?

Any ideas on what the problem is?

I used handbrake to encode, using the ipad settings as per the tutorial on this site.

Code on page is:
bc.. <div id="myElement">Loading the player...</div>

<script type="text/javascript">
jwplayer("myElement").setup({
file: "/media/negotiations.mp4",
primary: "flash",
image: "/media/walter.png",
width: 320,
height: 480,
controlbar: "bottom",
icons: false,
"controlbar.idlehide": true,
});
</script>



I have tried using .mp4s and .m4vs. I added this to our .htaccess file as the files were coming back as content/plain which i read was an IE issue:

AddType video/x-m4v .m4v
AddType video/x-mp4 .mp4

Latest dev link is here:

http://www.bakercommunications.com/negotiations7.htm

have posted all the vids here for easy testing on different devices:

http://bakercommunications.com/vids/

9 Community Answers

JW Player

User  
0 rated :

I should have also mentioned the 2 people have issues in IE9 report audio, but no video. (And yes it works fine for me)

Thanks in advance,

Mike

JW Player

User  
0 rated :

Works ok for me in Chrome and FF. Also IE10 is ok.
I think your IE9 problem is because you have a trailing comma here:
"controlbar.idlehide": true,

It should be:
"controlbar.idlehide": true

JW Player

User  
0 rated :

ahhhhh

the cookie monster is at again

JW Player

User  
0 rated :

Thanks all, have removed the trailing slashes off the baker ones, will have them test and see if it makes a difference.

Would cookies be the issues? I have them dumping cache but not cookies.

Ethan Feldman

JW Player Support Agent  
0 rated :

Yeah, I just looked on my Mac and things seem ok here?

JW Player

User  
0 rated :

cookie monster should be comma monster..grey matter lapse here

Ethan Feldman

JW Player Support Agent  
0 rated :

Ah, makes sense. IE hates trailing commas.

JW Player

User  
0 rated :

They claim they still get audio only, no video with comma removed. Will play with encoding and see.

Ethan Feldman

JW Player Support Agent  
0 rated :

Ok, please let me know.

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