Quite a few users have now complained about no sound coming out. All videos are Youtube videos, and the sound works great for me. I have tried it on Linux/FF/IE and XP/IE7
Some of the users I have instructed to download the newest version of Flash Player with no luck still. I can't find any commonality between users, no OS, Broswer, or Flash Version seems to matter...
Any ideas?
we have same problem too, what is it?
player problem or youtube's server problem?
Hmm, do they have the player muted?
And what version do you use – 3.16 or 4.0?
3.16, same problem here
me too... volume is not muted... manually setting volume flashvar does not work... reinstalling flash player and audio drivers does not work... there has got to be a bug somewhere either in the player or youtube...
also, audio is heard when visiting the direct youtube link but not through media player 3.16
Also, I might add that I built my own player in Flex and used it for about 6 months.. also playing youTube videos from my player... not once did I experience sound issues... I don't think it's YouTube's system problem ;)
Also I am using 3.16
Some of my users report similar problem with YT played through JW player.
Problem disappears after installing new pre-released version of Adobe Flash Player:
http://labs.adobe.com/downloads/flashplayer10.html
Again - problem disappears when you manually delete contents od Application Data folders for Adobe Flash Player
C:\Documents and Settings\USERNAME\Application Data\Adobe\Flash Player
Mariuszs,
thanks for the two solutions. Do you have a solution for Vista as well (this folder doesn't exist there) and for MacOS?
I have people complaining about these two OS.
fyi - just had someone who was having the no sound problem youtube problem test both of these scenarious... neither worked...
had this problem going on two years and finally fixed it, here's how:
control panel-->
sound effect manager -->
digital audio -->
change frequency from 48 khz to 44.1 khz
easy as that, i can't believe its finally over!
wait wait.. this is stupid, I can't ask every single user our there having this issue to change their sound settings.. specially for users who don't even have windows..
But at least now we've narrowed down something here.. 48 khz causes a problem, with some thing in flash perhaps?
I don't think you have the fix, please don't post and kill this thread as if you do, we need JW to find a solution so that other OS's and Windows don't suffer from a sound resolution problem.. but at least he knows where to look
Same problem here.
3.16 Player running YouTube video, lots of users saying no sound. The same YouTube video in the same page in the YouTube player works fine. So it's definitely the 3.16 player.
I've also tested with these users on the 4.0 player and the same problem.
So are there any fixes for the no sound problem?
same problem many users cannot hear the videos
hi folks -
has this been solved in 4.0??
Any clue why and how to fix the sound issue???
Thanks!
I'm still looking for a fix as well. Not convinced updating to latest flash beta is the answer.
@Andy
agree - i would *not* recommend users to install beta versions - theres a reason why they are in beta and not production
but it is higly plausible that some users have faulty plugin installs - it is wellknown that updating without proper deinstall can break the flashplugin with strange effects as consequence...
adobe flash version test: - http://www.adobe.com/go/tn_15507
adobe flash deinstall: - http://www.adobe.com/go/tn_14157
adobe flash install: - http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
Thanks for the links, I'll pass them on.
ok gents/ladies,
I found a temporary hack that works for me -
I'm running 3.16 - and if a user doesn't have sound -
I point them to a page with 4.0 and then back to the page with 3.16 and the sound is restored on the system jwplayer 3.16
for some random reason..
tell me if it works for you -
Take Care!
Clarifications are welcome
This isn’t random ;)
The 4.0 player fixes the mute-cookie issue from YouTube by setting it explicitly to false. The 3.16 doesn’t have this implemented yet…
Re: elvy on 01.08.2008 'Point to a page w/4.0 and then back to the page w/3.16'
How do I do this ... please?
Unbelievable that none figured this one out yet. I have the same problem and cannot solve it.
I uninstalled the Adobe Flash Player, reinstalled it. No sound. And only on the alltrailers.net site.
On Youtube it works but the interface looks different. Seems it is only Adobe Flash Payer there. On Alltrailers.net I also got a "About JW Player..." entry in the context menu.
This must have something to do with the JW player. How can I uninstalle the JW Player?
Here is another info.
If I download one of the FLV files from Alltrailers.net (e.g. http://c2.stream.alltrailers.net/592/627.flv) and play it locally with any other player (like VLC) I still hear no sound. So that points towards the codec or source file.
@George
when i check the trailer you mention, it doesnt contain any audio track at all, so no wonder it is silent...
(the same applies to a few other that i checked from the site )
the adobe flash player is a browser plugin that enables browsers to display flash animation/movies and actionscript programs with the *.swf *filename extension...
the youtube and jw players are such .swf files containing actionscript - that happen to function as video players - able to display videos with the .flv filename extension and several other formats, in the case of the jw player, such as .mp3 and .mp4
just as the youtube player, the jw players are not installed on your machine, but embedded in the webpages that show them - and as such can not be uninstalled, as they never were (installed) - contrary to the adobe flash player browser plugin that execute them...
Well I guess the Adobe corporation doesn't give a S*it about the word or even cares to help. They suck !!
Same problem here.
Have anyone found a solution?
using the latest build and download.. i get no sound as well..playing the .MOV file itself has sound..
I dont have driver32 where I'm supposed to add the string of wavemapping????
well a couple of weeks ago I can listen the YouTube videos inside JW with no problem at all, but suddenly this weekend doesnt work anymore.... :(
fuk-ng adobe flash, burn in hell!!
i cannot show videos to my friends in azerbajan
I;m using 4.0... No sound what-so-ever!! However, if I use realplayer to download it, the sound works!
Just download RealPlayer!
I'm having the same problem only a Mac. I figured I was just going deaf. The Adobe forums support for Flash did no good. Hmmmm what do I do? Updated Firefox to the latest ver.. Unistalled and reinstalled Flash (last ver. as of August 28, 09) tried it in Safari, Firefox and another browser. Messed with the volume controls in the system prefs and I have even tried repairing permissions. WTF!!!
