Hi, I have a bit of a strange issue.
I have JW Player set up on my website. The player works fine in Chrome, Firefox, Safari, and most versions of IE. However, there appears to be an issue.
System Configuration:
Windows 8
IE 10 (in full screen mode)
The flash player never appears to get loaded. I was wondering if anyone else has had this problem?
Follow-up:
The player loads and plays the video just fine when IE10 is in "desktop" mode. It seems the problem is with IE10 being in full screen mode.
Do you have a link?
I do but it is NSFW stuff and is behind a protected directory. If you don't mind the nature of the content I'll be more than happy to email you a link along with credentials to log in.
Thanks,
Joe
Put up a SFW test page, then.
I will throw up a test page and hopefully be able to replicate the problem. I assume you guys have tried it already and i worked ok for you?
Our site’s examples work fine, yes.
I'm seeing the same thing, the player works fine in every browser including IE10, *except* when using IE10 in full screen mode.
Here is an example:
http://www.supersaas.com/info/demos
Do you see the issue on our site demos as well?
Interestingly, the issue does indeed happen on your gallery page, but not on all pages. Again all pages work when IE10 is in desktop mode, but in full screen mode I see the videos on this page fail:
http://www.longtailvideo.com/players/jw-player/gallery/
However, this one works:
http://www.longtailvideo.com/players/
The gallery uses YouTube as the source, perhaps that is the issue?
Can you reproduce the issue on your end? Does the JWplayer gallery work for you in the full screen mode of IE10?
The page on my site (http://www.supersaas.com/info/demos) does not use YouTube and exhibits it as well.
I will have to get my hands on a Win8 machine to test, so I don’t have that OS to test on, it works fine in Win7 though. Is Win8/IE8 out of beta?
I don't think you can install IE10 on Windows 7?? Yes, the first machines with Windows 8 and IE10 pre-installed are in the hands of consumers, although Microsoft has not yet released the Windows 8 upgrade / standalone version so you need the beta to test it.
Yes, so we need a machine to test it. Yes, we haven’t tested since it isn’t even out of beta yet.
IE10 came out of beta on August 15, the RTM version is already used on new PCs in the hands of consumers. I just meant that you can download the beta for free from Microsoft site so you don't need a new machine to test it.
Ok, thanks. I will check it out.
Where does this stand? Will JWPlayer work in IE10 Metro? Is a new embed script necessary? Any details on this are appreciated.
We are going to test this for JW6, JW5 was not tested against it because IE10 wasn’t even out when we wrote it…
Have you found out if it will work or not? Same issue here. Flash player won't work in IE10 full screen mode. I'm having sound issues also. Should I use jw5 or 6??
Test out JW6 here – http://developer.longtailvideo.com/trac/wiki/Player6Beta
Will JWPlayer work in IE10 Metro? Is a new embed script necessary? Any details on this are appreciated.
"...only sites that are listed in the Flash section of the Compatibility View (CV) list can play Flash content within Metro style IE."(http://blogs.msdn.com/b/ie/archive/2012/06/22/developer-guidance-for-web-sites-with-flash-content-in-windows-8.aspx)
Is JW player going to submit jw5 or 6 on microsoft Compatibility View (CV)? Here is the site to submit(http://msdn.microsoft.com/en-us/library/ie/jj193557(v=vs.85).aspx)! We would really appreciate if we could play jw players on new upcoming windows8 phone and tablets using IE10 Metro. Then JW players could be played on ipad, android tab, and windows8 metro pad/tabs etc! Thanks!
That link would suggest that we send them our site for compatibility, but the JW Player itself doesn’t reside on our site only, it resides on all of the user’s sites that have downloaded it.
But there are some bugs with it. My testing, my web page does not work (like to get it fixed!) http://www.nvsi.com flow does not work and the first video plays in the play list, but there is no video only audio.
But I have a test page working at http://www.180lake.com that does work.
The metro now called start screen version of internet explorer is supposed to not allow addons and claims to have flash. Its also html 5 although not sure exactly what that means as microsofts versions are usually slightly different than everyone else's.
I just posted the link above oops replaced my name with the title.
Jw does work in win8 app version of internet explorer but not everything works. We need to figure out how to fix this asap. Be nice to have the fix by 10/26/12 the release date of win 8.
What do you mean by not everything works?
Hi Ethan,
Could you send me the code of the player in your site:
www.longtailvideo.com/players
My JW player is not working in Nokia with Windows 7.5 and IE 10, but the player in your page works fine. I don't know what is wrong with my configuration as it's working fine in IE9, Chrome, Safari and also in iPad and iPhone.
The link is:
http://www.estudioonline.com.br/culturaonline
Thanks for your help!
Daniel Choi
View the source of the page and search for player.swf, it is there.
Could you see the problem in my player?
I don’t have that device to test on, sorry. But the code looks OK.
Hi Ethan,
Thanks again for your support! What I discovered was that IE 10 works with webm format, but doesn't work with flv and I donn't know why it also is not working with mp4.
With flv and mp4. iE 10 doesn't show the player, but with webm it shows and play the video.
Np!
Hey, do you know if there is a single format that could be played in all chrome, safari, ff, ie 10, iphone, android, surface? Or do I have to make both webm and mp4 files and upload on my page in order to see in all like longtail sample? Is there particular code that let you just see in all of them if I upload mp4 on my server (as in html5)? It's a hassle to make both mp4 and webm...T.T (until ie 9 mp4 worked fine on all chrome, safari, ff, iphone, android, etc). Please help!!!
MP4, H.264 will work in most cases, but some browsers (ff) will need Flash. If you want full html5 support, no flash, you need mp4/webm.
Ethan, what if the video IS pulling from YouTube will it not work in ie10 fullscreen mode?
YouTube videos shouldn’t matter, they play through the YouTube API.
We have the same problem on our videos Windows 8 'Metro' version of IE10.
The JW Player works perfectly with Classic IE10.
We can play MP3 but not videos from youtube.
Our link is http://www.harefieldchurch.org/media/audio.htm
Thoughts please
Do you see the same issue here?
http://www.longtailvideo.com/jw-player/wizard/
Click the YouTube link.
The page is blank and nothing happens when you try to open it in Internet explorer
I should have said that my website is using the last version of the 5.x player
I have done some more testing. I can embed your video into my test web page and it works in the 'metro' IE10 OK.
If I embed a youtube video then it just hangs and doesn't load. It shows a small cross in the top left hand corner.
My video plays through a player at top of each page, loading each video selected into this.. I have set my test to play loading your video player on the page. This works OK. It is my youtube films which do not work.
Enclosed my test page with each of the scenarios above
http://www.harefieldchurch.org/media/test/test.htm
Thanks, we will take a look.
Hi, I've been having roughly the same problem: jwplayer videos either take a long time to load or just freeze up the browser on IE10 (both versions!!) on Windows 8.
It works on FF and on Windows Phone 7.5, and I imagine on iOS devices.
Curiously, the problem seems to be only with recently encoded Handbrake videos and only on IE10.
Here's a link:
http://agnespoirier.fr/jsdlnologo.html
Earlier encoded videos, like this one, work fine on IE10.
http://agnespoirier.fr/guerisseurs.html
Thanks for any tips/input :-)
That’s an interesting issue – we’ll do some investigation.
Videos on this site won't play in Window 8/IE 10/Metro UI either:
http://www.allkpop.com/2012/12/sistars-dasom-and-bora-struggle-to-select-their-ideal-types-on-entertainment-relay
This is VERY annoying to have to switch browsers all the time. Please fix this guys!
This is just one of the many sites that is using our player. This site is using YouTube which is Flash only for the moment…
So what are you saying? You can't fix this on your end? Because I don't think YouTube is going to change anything anytime soon... and I don't think Microsoft cares about Flash in IE10, either.
We will need to update our integration with the YouTube API to support YouTube videos in HTML5 mode on desktops as well.
But the issue of the video not playing in IE10 fullscreen mode appears on non youtube videos as well (here: http://www.supersaas.com/info/demos), once you've fixed that the youtube might start working again too.
You are using 5.10 here and a mov, not mp4. 5.10 is the last V5 version, we are on V6 now…
Ok, I didn't realize JWPlayer 6 was out yet (I'm surprised I dod not get mail about that, I did get previous upgrade announcements). I notice it's a paid upgrade though. Can you please confirm the problem with the IE10 full screen mode has been fixed in JW6 before I upgrade?
I am not sure, I would test out the demo here to see first – http://www.longtailvideo.com/jw-player/
Any feedback on the test web page I put together for you. I have videos working within this page but can not get youtube to work in the player
Did our demo page have the same issue for you?
The demo page does work. It appears to be a problem when you want to play in the player rather than just embedding the youtube video.
I have tried to make the default player HTML5 but this just fouls the player up completely
Can I see where you are running that test?
Anonymous's picture
Reply
Enclosed my test page with each of the scenarios above
http://www.harefieldchurch.org/media/test/test.htm
The 1st player looks fine.
The 2nd player looks like you copied from our V6 setup guide, but you are actually using V5, so you shouldn’t do that.
I found a link that explains why what's going on: Windows 8 blocks flash on IE10 only on some sites *only in fullscreen*, based on a whitelist. This explains why, for JW Player 5 on my site, it would break for me while other sites still worked.
http://betanews.com/2012/11/06/add-internet-explorer-10-flash-support-for-any-domain-on-windows-8/
I'm not sure if JW Player 6 can fall back to HTML5 video if it detects this particular flash block. I couldn't get JM Player 6 to work reliably on IE7, which I need, so I gave up on that. For now, it seems the only option is getting your site whitelisted by Microsoft.
Replying to myself here: Making HTML video playback the preferred playback option probably circumvents the issue.
Jan – Thanks for the heads up. JW6’s default rendering engine is HTML5, though.
For me JWplayer on IE10 in fullscreen mode still doesn't work though, HTML5 or Flash. For example the main video here:
http://www.longtailvideo.com/jw-player/
Did you get IE10 full screen to work in your testing?
(IE10 in desktop mode works fine)
I checked this page on a Surface Tablet at a Windows Store and I was able to press the fullscreen button properly. The player went in and out of fullscreen correctly. I am assuming Surface uses IE10 here.
I tested it on two different Windows 8 version in a VM (on a Mac but I doubt that's an issue) but it would be great if someone else can confirm whether or not the jwplayer home page works for them on a PC.
Note that the player does not have any issues going full screen, the problem is that the player won't work in the full screen version of IE10. This is the default version of IE10 that most people will be using with Windows 8. (see the link earlier that explains there are two version of IE10 that are entirely different executables).
That might be an issue. Using VM doesn’t always give you a totally accurate experience. We have test Win8 machines here which work fine.
So the JW Player home page works in the *full screen version* of IE10 on your WIn8 machines?
http://www.longtailvideo.com/jw-player/
It keeps saying "Error loading media: File could not be played" when I try it.
I haven't heard of any compatibility issues with this VM so far, and I don't understand how that could affect just this one program, but if it works for you then I'll have to find a Win8 machine of my own to verify it.
Yes, that link works fine. It plays in fullscreen mode.
Just double checking you understand: There is nothing wrong with the fullscreen mode of JW Player, there are two versions of IE10 supplied with Windows 8, one of which is in the "Metro" interface and does not allow flash, this one is referred to as the _fullscreen version of IE10_. So you would need to actually tun that version from Metro interface, just switching regular IE10 to full screen is not enough.
Ok, got it. We are going to do some additional tests later today to take a look at this.
I've experienced the same Windows 8 IE 10 "okay on desktop, doesn't work in full screen." Please check out this page:
http://pkp.cc/19741
That will bring you to a page where it happens. On the desktop it shows the smaller player (the size I've set) and works. In the full screen mode it shows a larger square, and pressing play results in a download dialogue. (I do believe I have it configured to provide the download if the player initialization fails.)
Thanks,
Alan
I am a little bit confused, I don’t see a fullscreen button on this page, since the players here are audio only.
Just bought a new Asus running Windows 8. When using IE10 on it, and I access my site that has the JW player and my video which is not a youtube but is at amazonS3, the video won't play. The error is: "Error loading media: File could not be played"
If I go directly to the amazonS3 link to the video, I get the "download or play?" dialog.
So...it's an IE10/Windows8 issue? I know I'm dense sometimes : ) but is that what the gist of this thread means?
It's an mp4 file.
It might be that you need to be whitelisted by MS – http://social.msdn.microsoft.com/Forums/en-US/iewebdevelopment/thread/b0fbd0b9-4956-41d0-be30-94e5076fe284/
Hi Ethan,
It would seem highly unpractical that every site with JW Player registers with Microsoft to disable the Flash block, especially now that Flash really isn't needed anymore for JW Player.
It would seem much more sensible if you could fix JW Player to use HTML5 video in the IE 10 Metro version, just like JW Player does on the desktop version of IE10.
You should test just the html5 video tag on IE10, see if it works. We only support what html5 itself supports.
If you cannot even get http://www.longtailvideo.com/jw-player/ to work properly on IE10 metro why would you think I can get it to work?
I tested that page on IE10 metro and it works fine.
Great it looks like Microsoft solved it: I got an "Error Loading media: File could not be played" on your home page on a fresh Win 8 install but after installing the latest Windows updates it now works.
What's even better is that my current site with the old JW Player 5 on it started working as well on Metro! Problem solved.
Great!
I have a similar issue. I have a Surface RT tablet running IE10. I am using JW player 5.10 and trying to play a .mov file. When I tap the player it asks me to download it. Has anyone else run into this?
Do you have a link?
Hello!
JW player 5.10 does not seem to play non-English names file in IE10?
that is error #2032
Do you have a link?
It's normal in Chrome
http://blog.narolyn.idv.tw/music/test
mp3 files URL: http://blog.narolyn.idv.tw/wp-content/uploads/2013/01/04-?-??-Stand-By.mp3
thanks :)
What is the shortcode for this post?
this?
[jwplayer playlistid="202"]
What happens if you use this?
[jwplayer file=“http://blog.narolyn.idv.tw/wp-content/uploads/2013/01/04-?-??-Stand-By.mp3”]
the same
I added it into the post with non-English names file and another English names file.
Well, 5.10 itself was released before IE10/Win8 came out… so it was not tested in that browser.
I see. Will the plugin for wordpress update with JW Player 6 in the future?
Yes, it will.
Looking forward to it! Thanks for your help! :)
Np
I resolved my issue IE10, trying to play a .mov file. Hopefully this will help someone else.
So the issue is that IE10 doesn't have a lot of support for flash. JWPlayer tries to play the video up using HTML5. Since HTML5 doesn't support .mov files, it didn't work.
Since the encoding is similar in mov and mp4 files I simply renamed the .mov file to .mp4 and it worked.
Great, glad you got it, thanks for sharing.
I have a Win 8 phone. Our church streams live and archived video using JW Player in a Wordpress page. The JW Player flat just won't load on the Nokia 920 Win 8 phone. It's just not there.
I there any way to overcome this?
Note that the web site is bethanylive.org if you want to check it out.
You are using 5.2 free here, and when I press play even in the browser I get a stream not found error.
