Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

The video could not be loaded, either because the server or network failed or because the format is not supported:

Hi ,

I am running video using JWPlayer in html5 with fallback mechanism.
The videos are in the following 3 formats:
.mp4
.ogv
.webm

Its working fine in all browsers except mozilla firefox.
The following error is displayed when i am trying to run it in firefox:
The video could not be loaded, either because the server or network failed or because the format is not supported:

Please help me figure out a solution for it .
Thanks in advance.

11 Community Answers

Up Down

Ethan Feldman

JW Player Support Agent  
-3 rated :

Please provide a link.

Up Down

JW Player

User  
-1 rated :

Hi!

I have the same problem in Internet Explorer 9.
Only when using HTML5.

If i load the Mp4 directly in the browser, and after that go back to the HTML5 player it works..

test link: http://aveq.nl/item/880

Up Down

Ethan Feldman

JW Player Support Agent  
-4 rated :

Change:

stretching: ‘fill’,

To:

stretching: ‘exactfit’,

Up Down

JW Player

User  
-4 rated :

That doesn't work for IE9.

Up Down

Ethan Feldman

JW Player Support Agent  
-3 rated :

Link please…

Up Down

JW Player

User  
-3 rated :

Having problems with video play back in IE.
Similar to other posts I am recieving the error message

"The video could not be loaded, either because the server or network failed or because the format is not supported"
All of the videos are in MP4 format.

I have changed stretching 'fill' to 'exactfit' with no joy!

Any help or suggestions would be much appreciated.

Up Down

Ethan Feldman

JW Player Support Agent  
-4 rated :

Can you provide a link?

Up Down

JW Player

User  
-6 rated :

Yes the link is:

http://www.viewtv.co.uk/wokingham/wokingham-news-25112011/



Many Thanks,



Pete

Up Down

Ethan Feldman

JW Player Support Agent  
-7 rated :

Can you try updating to 5.8? – http://www.longtailvideo.com/order/view/

Up Down

JW Player

User  
-6 rated :

Proof of a failure:
http://www.cgm.pl/playerok.html

Upgrading to 5.8 does not help...

Up Down

JW Player

User  
-4 rated :

Oooooooops... The path was wrong. It plays OK. :)

This question has received the maximum number of answers.