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Could not load plugins: File not found


Hello,

I noticed a problem with JW Player 6, it usually plays smoothly but sometimes, I get this error "Could not load plugins: File not found"

It keeps trying to get the JS from here "http://p.jwpcdn.com/6/3/jwpsrv.js" but it can't and eventually fails

The thing is, on my Ubuntu 12.04 Firefox browser, this doesn't happen if I'm normally browsing, but if I turn on the "Private Browsing" mode, it will happen every single time

For example, I found this link here on this Website: http://www.longtailvideo.com/support/jw-player/29395/rtmp-single-stream

The video in this link loads normally if I'm browsing without the "Private Browsing" mode, but once I switch to the "Private Browsing" mode, it won't load and I will get this instead "Could not load plugins: File not found"

I also checked it with my brother's laptop, it has Windows 8 on it, the player was loading normally in Firefox & Chrome, but since today...it started giving this same error all the time with both browsers, and as far as I know, he didn't change anything with his PC or even updated the browsers

Hope you can find out what the problem is and solve it as fast as you could since I love this player ;)

P.S. All the browsers mentioned above are fully updated to the latest Version of the day I wrote this in, including the flash plugins.

5 Community Answers

Ethan Feldman

JW Player Support Agent  
-1 rated :

Thanks, we will take a look.

JeroenW

JW Player Support Agent  
1 rated :

We’ll indeed investigate this. Thanks for the info.

JW Player

User  
2 rated :

Any news about that? Got the same problem with Google Chrome.

JW Player

User  
0 rated :

Oh embarrassing ScriptSafe for Chrome did not work correctly. Deavtivating and reactivating the plugin and allowing jwpcdn.com solves the problem for me.

Ethan Feldman

JW Player Support Agent  
-1 rated :

Glad you got it!

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