Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Access to this video has been denied


Hi,

We are generating Signed URL for accesing the video. But when we hit the signed url the video shows error- Access to this video has been denied

But the same time if we use the temporary account credentials, then the video works fine.

Please help us to resolve this issue.

1 Community Answers

Todd

JW Player Support Agent  
0 rated :

URLs on the cdn.jwplayer.com domain require JSON web tokens (JWT) for signed URLs. Please see https://developer.jwplayer.com/jw-platform/docs/developer-guide/delivery-api/url-token-signing/ for more details on this.

I am wondering if you used the tokenization method for content.jwplatform.com instead? This documentation is available at https://developer.jwplayer.com/jw-platform/reference/v1/content_signing.html.

If this is the case, a simple change to content.jwplatform.com in your tokenization code might do the trick!

This question has received the maximum number of answers.