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Player Error

HI,

I have my own server and I have .m3u8 Link I would like to use the player for my website
I am able to add the video url and even preview in the video details but when i click PREVIEW PAGE in Embed a Video I get Error Loading Player - No Playable Sources Found
here the link below
https://content.jwplatform.com/previews/v18M9T7k-Nn9OA5OY

I have JW Player Free account is that why? or if i Upgrade my account to paid one should i be able to Embed?

Please let me know

1 Community Answers

Up Down

Jessenia

JW Player Support Agent  
0 rated :

In the Free license edition, JW7 players do not support HLS. Upgrade your players to JW8 within the Players section of your dashboard for .m3u8 file support.

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