I have a question about the amount of usage related to my account.
I use a free account for now and I would like to upgrade to the Starter. For the time being, I have uploaded 5 videos totally around 1.5GB, but when I look at the dashboard. It shows me 52% I used (around 2.5GB). I do not know why. When I check each video. There is section (tab) that I can see my video in different video sizes (and different file size). Does it count these size as well? How can I delete them as I only need to have the HD resolution (1080p) and I do not use other resolutions?
My concern is that if I upgrade to starter (50GB) then I lose a lot of space for the different resolution of each video when I do not use them.
For any upload you send us, we create multiple smaller qualities. For a 1080p upload, I would expect to see additional qualities at:
and our 1080p of your original
We create these multiple qualities to ensure a positive viewer experience for all viewers based on their internet bandwidth and device size. We also use these multiple qualities in the HLS streams we provide for your videos. And yes, all of these additional qualities are added to your account and the storage is added to the total.
There is no way to delete these smaller qualities from the dashboard, as we think it will negatively impact your viewer’s experience. Why should they have to download a 1080p video if they are on a mobile phone with a 3G connection?
If you want to delete the individual conversions, you can do so with our Management API’s /videos/conversions/delete endpoint. Please see https://developer.jwplayer.com/jw-platform/reference/v1/methods/videos/conversions/index.html for more details.
You can also delete all but the 180p transcode template via /accounts/templates/delete as documented at https://developer.jwplayer.com/jw-platform/reference/v1/methods/accounts/templates/delete.html but I think it would not be a good idea to actually do that.
Long story short, my suggestion is to use the HLS source in your player and let our player decide which is the best quality to show to your viewers based on their screen size and internet speed. Please see https://support.jwplayer.com/customer/portal/articles/1430240-adaptive-streaming for more details.