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Missing License Key


I am using the free version and uploading multiple videos here: https://caves.org/committee/salons/Video_2017_Winners.shtml
All of them play in the Detail page, and display thumbs. But on the live page random videos display "Error Setting Up Video: Missing license key." I don't have access to a license key in the free version, so what's going wrong? I've deleted and re-added them multiple times. On another page (Video_2016) I've added 8 videos and only one will play...

4 Community Answers

i...

User  
0 rated :

Disregard! I found the answer!

Jessenia

JW Player Support Agent  
0 rated :

Glad to hear you figured out the answer! Would you be able to share what was causing the issue?

i...

User  
0 rated :

Well, short answer is that it was headspace!
I finally looked back at my code page and realized that the paste of the embed hadn't taken - my Ctrl-P stopped working, and I was moving too fast to notice...

Jessenia

JW Player Support Agent  
0 rated :

Ahh okay, glad to hear you worked it out! I asked because we are always looking for ways to improve our documentation. Thank you for following up!

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