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Bug Report WITH JWPLAYER 7 and JWPLAYER 8 Fullscreen toggle

There is a big bug in both JWPLAYER 7 and JWPLAYER 8. I wonder why nobody reported it yet, as it is quite serious.

Problem discovered: on mobile (preferably android, others I haven't tested), or in chrome you can test this bug in mobile view inspector mode. Make the screen as long as you can, and minimize the inspection tool.

When you go into fullscreen and then use the toggle fullscreen button to go back, an extra click is triggered. Most probably it has something to do with the tap function on mobile.

Here you can see the problem on android phone or chrome mobile inspector tool:
https://output.jsbin.com/yedewalepi/1/

When you toggle from fullsceen an X is drawn to prove the extra click/touch etc.

I tested and both JWPLAYER 7 and JWPLAYER 8 has this bug. It can and are causing a lot of trouble if there is something there under the video links etc.

4 Community Answers

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Donni

JW Player Support Agent  
0 rated :

Are you able to reproduce this on an actual device on a real test page that has nothing else on it but a player?

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m...

User  
0 rated :

Well, i don't want to work with it more ( i changed to another player already, because my AD company said i have "false clicks" cause of this bug), i think you need to fix it, I checked 5 other different websites and all have this problem. Both jwplayer 7 and 8.
Regards

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m...

User  
0 rated :

you have all the code necessary in the link i provided:
https://output.jsbin.com/yedewalepi/1/

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Donni

JW Player Support Agent  
0 rated :

The page you provided is not a proper test page as it relies on outside libraries. Read the test page article compare our example page to yours and you will see why it is most likely a conflict with your custom code. Additionally, it seems you have a free account which means you should not be monetizing your videos in the first place.

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