Hi, I just updated my jwplayer to v8, after updating I am unable to see the background image in the player when audio file streamed. This was working fine when I was using v7.
P.S I have autostart option enabled.
For me to reproduce this issue reliably I will need the following information:
Browser name and version:
Operating System name and version:
Device make and model:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page
The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.
Hi George,
I have enclosed all the details in your Github repo, kindly find the required information on the following URL https://github.com/jwplayer/jwplayer/issues/2511
Hello Ajai,
I’m not having issues with poster images and audio files on JW8:
http://qa.jwplayer.com.s3.amazonaws.com/~george/audio_mp3_poster_jw8.html
You site has a lot of extra CSS and Javascript I cannot debug, on this simple test page provided above I have no issues though, so the player is behaving as expected.
Hi George,
The test player has no autostart function, If autostart is disabled then I am able to see the background image. If autostart is enabled then the background image is not visible.
I see the behavior, it seems the .jw-preview div is missing the background image. I’ll go ahead and escalate the bug. In the meantime, here’s one way to work around this issue:
http://qa.jwplayer.com.s3.amazonaws.com/~george/audio_mp3_poster_jw8.html
