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having issues with new iMac and streaming from AWS Cloudfont

Lately I have been getting calls for support from our members that they are unable to view streaming content from AWS cloud front.

They are using the newest iMac, os and safari browser. Message they get is "Error Loading Player: no loadable sources found"

This is not an issue with older iMac.

I am running jwplayer 7. On wordpress.

Has anyone done any troubleshooting with similar issue? I am not completely sure that the iMac is the reason for this problem.

Please advise.

Thanks,
-Sudd.

1 Community Answers

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Heidi

JW Player Support Agent  
0 rated :

Hello,

Do you have a link where I may take a look at the issue? I am not aware of any outages with S3 at present.

Thanks, Heidi

Heidi Williams-Foy
Support Team Lead, Customer Experience, JW Player

Tried JW8? Find out more:
https://www.jwplayer.com/jw8/

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