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Error loading player: No playable sources found


HI, i have many videos with external URL, and now, i can´t see this videos because this message: Error loading player: No playable sources found.

Whats happen?

3 Community Answers

Donni

JW Player Support Agent  
0 rated :

Can you provide us with a test page so we can observe this behavior?

Heath

User  
0 rated :

I am also having the same issue. Additionally I I cannot play them in the wowza test player either using Chrome.

George

JW Player Support Agent  
0 rated :

Hi,

For me to reproduce this issue reliably I will need the following information:

Browser name and version:
Operating System name and version:
Device make and model:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page

The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.

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