Error loading media: File could not be played
For about 3 months now when I attempt to play any video on adult sites that use jw player (specifically sexix.net) I get that error no matter which browser I use
7 Community Answers
Martin
User
2
rated :
Me too.
Todd
JW Player Support Agent
0
rated :
Sounds like the web developer who builds that page has a mistake in their code. We do not have a way to help with this directly, but someone at that site should look at their embed code and check the video URL they are pointing to. My guess is the video they are trying to load is offline.
Kacper
User
0
rated :
When I surf on sexix.net the error occurs: Error loading media: File could not be played. Does anybody know how to solve this problem?
Todd
JW Player Support Agent
0
rated :
The first step in troubleshooting this is to make sure the video URL they are loading into the player is pointing to a video that is returning a valid 200 response. If you do not have access to make changes in the code on the page, there is nothing we can do here to help you.
Todd
JW Player Support Agent
0
rated :
Please note that while our company makes the software that a website uses to play videos, we do not have control over how they choose to configure the player. We cannot make changes when videos are not loading, how many ads they use, etc.
Asking us to change a web site’s player would be like contacting Microsoft if someone made a typo in a Word document. We cannot control how they choose to use the software, and any feedback should be sent directly to the website owner.
Kacper
User
0
rated :
I think I have access to code changes. When I click the mouse, the "Explore" function appears. Once selected, a dialog box appears. Unfortunately I do not know what to change in the code.
Todd
JW Player Support Agent
-1
rated :
Does the URL referenced in the file: ’’ line load directly in the browser?
What does the network inspector show when the player tries to load that URL?
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