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CC menu and mute icons are hidden in tablet

Hi,

despite on desktop and mobile I can see CC and volume icon, they are not being shown on tablet. Do you know where I can setup or modify that behavior?

Thanks.

1 Community Answers

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George

JW Player Support Agent  
0 rated :

Hi,

For me to reproduce this issue reliably I will need the following information:

Browser name and version:
Operating System name and version:
Device make and model:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page

The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.

Overall, on tablets and mobile devices the volume is controlled by the hardware buttons so that’s expected behavior. Regarding the captions, it depends on the caption file and the device, a test page and reproduction steps will clarify this.

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