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Sound on mobile device


Hello, I am trying to run jwplayer 7.12 on mobile device, the file is mp4
Can hear no sound however the sound is ok on desktop browsers.
Thanks,
Stan.

5 Community Answers

Donni

JW Player Support Agent  
0 rated :

Please follow the instructions here so we can help troubleshoot. Make sure to also include the browser/OS version and device.

Stan

User  
0 rated :

update: we are using Android (Chrome Browser) with controls: "false" on jwplayer, same issue on iPad

Donni

JW Player Support Agent  
0 rated :

Since you don’t have a test page for me to visit I can only assume you have the player set to autoplay which mutes audio => https://www.jwplayer.com/blog/mobile-web-autoplay/

Stan

User  
0 rated :

Thanks, I guess now I have an answer.

Is it possible to show only sound option on controls bar?

Donni

JW Player Support Agent  
0 rated :

There is no built in way so you would need to use CSS on the page.

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