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Chrome only: "Failed to load Flash plug-in" and regardless of flash settings

Newest JWPlayer, FF fine, but Chrome always gives "Failed to load Flash plug-in" and regardless of flash settings, tried all that Alex suggests here (thread sadly closed):
https://support.jwplayer.com/customer/portal/questions/16283325-bug-report-failed-to-load-flash-plug-in-but-no-fallback

Went through here:
https://support.jwplayer.com/customer/en/portal/articles/1403653-browser-device-reference
and here:
https://support.jwplayer.com/customer/en/portal/articles/1403682-common-error-messages

None helped to resolve error.
Given that millions use Chrome I'd love that jwplayer not only works fine with firefox but also with chrome?
(IE I am not bothered to check, lol)

8 Community Answers

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Donni

JW Player Support Agent  
1 rated :

What format is your video source?

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d...

User  
1 rated :

all are mp3 and mp4

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Donni

JW Player Support Agent  
1 rated :

Chrome shouldn’t need flash to play back those formats. Can you show me a test page so I can see how you’re embedding the phone.

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d...

User  
1 rated :

https://support.jwplayer.com/customer/en/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page
Thanks and I did read that though I am not the kind of geek to understand that, lol.
Either way, there seems to be a misunderstanding, which explains why a test page seems way off maybe:

Our videos and audios both play very well, they are served by amazon S3 with Cloudfront. In firefox I never noticed an issue.
Where I noticed an issue is Chrome, when I switched browser use. (Chrome seems to have more issues than that...)
In Chrome (only?), regardless of all SETTINGS (tried all combinations there...), the first second all seems to load fine, even shows the player skin, but after a second or two MAX, it writes "Failed to load Flash plug-in".

I assume that the millions who use Chrome will be thinking it's the fault of jwplayer..., not trying firefox, you know.

In other words, in my humble view, this has nothing to do with jwplayer code but more with Chrome settings combinations (ANY) not recognizing that jwplayer is loaded as well as it does under firefox browser....



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Donni

JW Player Support Agent  
1 rated :

Ok, so we can get on the same page here – can you give me the URL to the page on your website that has this behavior?

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d...

User  
1 rated :

Howdy Donni, I found out! Indeed it's a Chrome settings error like I suggested. See these screenshot proofs:
(if image posting works, let's see)


http://bit.ly/chrome-settings-errors1
http://bit.ly/chrome-settings-errors2

I don't think jwplayer can do anything about THIS Chrome problem (it's a problem because Chrome has BLOCK FLASH as default, for millions of users),
BUT I do think jwplayer has to move away from using that kind of plugin at all (flash, it seems) because:
https://support.google.com/chrome/answer/6258784?visit_id=1-636391612827846007-548019628&p=ib_blocked_plugin&rd=3
As you will know, flash will die within years...

I consider this topic "Solved" eh?

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Donni

JW Player Support Agent  
1 rated :

We’ve been moving away from flash for some time. If you are playing back an MP3 or an MP4 on the latest version of Chrome and the player is trying to render in flash then there are a number possible issues. If you just give me a demo page I can tell you what’s wrong. If you want to e-mail support at jwplayer dot com and reference #116380 I’d be happy to take a look.

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d...

User  
1 rated :

Oh, interesting, you aren't using flash? Then I assume the s2member plugin that we use creates that flash that makes Chrome fail (we integrate the video/audio into a shortcode, that's it).

And that's why I can't give you the demo page you asked for before, it says in your linked article "strip out all other code" or so, and not being a programmer I wouldn't know how to make such preparation... lol
Though, knowing the s2m developer's amazing skillset I am sure James will get rid of whatever flash he may have integrated, long before flash gets retired (which I am super glad about: I always found the massive flash problems very annoying as a user). Also, Google should resolve their Chrome settings errors, phew!

Either way, again thank you so much for being so super customer friendly, very rare these days!

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