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Websitesite Domain name change( JW player analytics is not working)

Hi
JWPlayer analytics was working earlier. After changing Websitesite domain name, it is not capturing analytics.
We are using the same code base, and paths are relative.
Please suggest what should I do
Regards
Prashant Sinha

3 Community Answers

Donni

Best Answer  JW Player Support Agent  

I have locked this thread because your demo page was revealing your license key. Contact us via the SUBMIT A CASE button in your JW Dashboard. The player.setup() code can be placed anywhere in the <body>. What I suggest you do at this point is to make a simplified test page that only has the player and you Google code so we can isolate these two scripts from everything else on the page.

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prashant.sinha.lko N/A

User  
0 rated :

Hi Jessy
Domain name change was done on 9th Mar-17

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prashant.sinha.lko N/A

User  
0 rated :

Hi Alex
Please suggest then where should we place Jwplayer setup code ?

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Donni

Best Answer  JW Player Support Agent  
0 rated :

I have locked this thread because your demo page was revealing your license key. Contact us via the SUBMIT A CASE button in your JW Dashboard. The player.setup() code can be placed anywhere in the <body>. What I suggest you do at this point is to make a simplified test page that only has the player and you Google code so we can isolate these two scripts from everything else on the page.

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