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JW player not working on two tabs of browser simultaneously

Hi,
I've used JW player in my website. And there I've used single JW video and JW playlists. But what I am seeing from today is the page where I've used JW player is not working when I open the web page on two tabs simultaneously. I've no idea what is happening. The portion of the JW player is showing blank. If I close a tab and then hard refresh another tab two or three times then it is working. And again if I open the same page on other tab then It starts the same problem. Please suggest me what the problem is. And it would be very helpful if you can get me a solution.

1 Community Answers

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George

JW Player Support Agent  
0 rated :

For me to reproduce this issue reliably I will need the following information:

Browser name and version:
Operating System name and version:
Device make and model:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page

The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.

I haven’t had any issues with players on multiple tabs myself.

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