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In all the sites the players have disappeared

Hello! I have a problem with my sites that use JW PLayer. In all the sites the players have disappeared from nowhere. What could be happening? I need urgent help!

1 Community Answers

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Alex

JW Player Support Agent  
0 rated :

Hi there,

For about three hours today, our CDN had some permission issues with various resources required on some JW Player 6 embeds. The issue has since been rectified.

Please Note: If you are using a cloud-hosted player embed that is on the jwpsrv.com, like the example below, these URLs have been deprecated for some time so your experience may vary. We highly suggest using the cloud-hosted player library URLs currently found in your JW Player Dashboard. In addition, support for JW Player 6 ended on December 31, 2016 so we also highly suggest updating your player embeds to JW Player 7, if you have not already.

Example jwpsrv.com Player Library: http://jwpsrv.com/library/aB1cDe2fGhI3jKlMn0PqrS.js

Please let me know if you need any more help or have any other questions.

Thank you!

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