Hi all,
When I embed a video, only the audio plays, and the screen is black. I have tried with a video from amazon s3 as well as from my local server.
The video is h264, mp4 container, aac audio.
Does anyone know what can be causing this?
Thanks!
Dirk
For me to reproduce this issue reliably I will need the following information:
Browser name and version:
Operating System name and version:
Device make and model:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page
The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.
