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Issue with Iphone


Hi,

Jwplayer not working with Iphone & sometimes am getting loading broken error, sometimes video simply showing loading icon.
but in windows PC it works fine.

Could you any one suggest the solution ??

3 Community Answers

Donni

JW Player Support Agent  
0 rated :

Yes, but you would need to provide a test page so I can reproduce your issue.

insy

User  
0 rated :

The URL is confidential , i can't share with Public... how can i share with private message...

Donni

JW Player Support Agent  
0 rated :

If you have a Premium Subscription you can log in to your JW Dashboard and click on the SUBMIT A CASE button in order to send an e-mail directly to the support team. If not, e-mail support@jwplayer dot com and reference case #109816

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