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360 not working

Hello, I've a free account of JWPlayer.
I've uploaded a spherical video, and checked "This is a 360 video", but I can't watch it in 360 mode.

Am I missing something?
Many thanks!
Daniele

1 Community Answers

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Daniel Berger

JW Player Support Agent  
0 rated :

Hi Daniele,

Please note that playback with VR requires a premium account or above: https://developer.jwplayer.com/jw-player/demos/innovation/360-video/

You are welcome to upgrade your account here: https://www.jwplayer.com/pricing/

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