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Quality control button has gone after video playing


Hi,

I got a problem with JWPlayerView for Android:
I create MediaSource with multi links for sd, hd... version. When preload, JWPlayer has shown Quality Control in JWPlayerView. Howerver, after video is loaded and played, this Quality Control has gone.

Can anyone explain this?

One more problem, can I remove the button 10s rewind in JWPlayerView (shown when we pause video) ?

Thank for your help!

7 Community Answers

Tuan Van Do

User  
0 rated :

Hi,
I see this issse, too.
please check link image and confirm help me.

1. When loading video
https://prnt.sc/f9b83p
https://prnt.sc/f9b8fq
2. When Playing video, and how to remove button reload
https://prnt.sc/f9b93m

Thank for your help!

George

JW Player Support Agent  
0 rated :

For me to reproduce this issue reliably I will need this information about your application:

Device’s Android Version:
JW Player SDK for Android version number:
Device make and model where you are experiencing this issue:
Provide step by step instructions on how to reproduce your issue:
JW Player Demo Application Source Code that is also experiencing the issue:

As the last field suggests, please replicate this issue using the JW Player Demo Application and send us a link to a zipped version of the entire Android Studio Project for testing which can be found here:
https://github.com/jwplayer/jwplayer-sdk-android-demo

To remove the rewind button you can use CSS:
https://developer.jwplayer.com/sdk/android/docs/developer-guide/customization/css-skins/

You’ll want to add this to your custom skin:
.jw-icon-rewind{
display: none !important;
}

Similar to:
http://qa.jwplayer.com.s3.amazonaws.com/~george/self_hosted_10_7.html

t...

User  
0 rated :

Thanks for your quick reply George, and thank for the CSS suggestion also!

The below link is an example of "quality control has gone" problem, just play video and you can see the problem. The player shows quality control show when video's about to run and disappear when video run.

https://drive.google.com/file/d/0B9QwMickB27nTlppV3dFTzkxWDg/view

I hope this help you to replicate the issue.

Thanks!

George

JW Player Support Agent  
0 rated :

Hi,

This is not how we’d expect the player sources to be setup:

List<MediaSource> mediaSources = new ArrayList<>();
MediaSource source1 = new MediaSource(“http://vjs.zencdn.net/v/oceans.mp4”, “video 1”, false, MediaType.MP4, null);
MediaSource source2 = new MediaSource(“http://playertest.longtailvideo.com/adaptive/bipbop/gear4/prog_index.m3u8”, “video 2”, false, MediaType.MP4, null);
MediaSource source3 = new MediaSource(“http://vjs.zencdn.net/v/oceans.mp4”, “video 3”, false, MediaType.MP4, null);
mediaSources.add(source1);
mediaSources.add(source2);
mediaSources.add(source3);

source2 shouldn’t be an HLS stream. Sources are used to configure a player with multiple qualities, and all sources should be MP4 and be the same video.

Tuan Van Do

User  
0 rated :

Hi,

Can you help me this issue. How to setup always display button select list link source(FOR ANDROID). Please see link below:
http://prntscr.com/f9wiv3

Thank for your help!

Thanks!

Tuan Van Do

User  
0 rated :

Hi,

This is my sample, i did same you suggest. Please check project and update it if incorrect.
https://drive.google.com/drive/folders/0B0IySpqyRmHxdGc5RlVBLU43dk0?usp=sharing
I hope to resolve this issue as soon as possible to release my project

Thank for your help!

Thanks!

Daniel Berger

JW Player Support Agent  
0 rated :

My colleague George is currently out of the office.
Just to clarify, you are implementing both an adaptive stream (HLS) and two mp4 videos. I would not expect the HD button to appear with an adaptive stream like HLS. If you always want the HD button to appear (so that your users can actively select a quality), I would suggest that you only implement mp4 video files.

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