We have enabled autoplay in our configuration with JW 7.9.3. Android works fine. In iOS Safari we see a black screen and the users must tap to initiate ads playback. How can we solve this issue?
Case: http://www.novasports.gr/web-tv/on-demand-player/video/43333/i-tragodia-tis-zabia/
For me to reproduce this issue reliably I will need the following information:
Browser name and version:
Operating System name and version:
Device make and model:
Provide step by step instructions on how to reproduce the issue on your page:
A test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page
The test page must not contain any additional code or CSS, it must only contain the player and concrete steps to reproduce with expected and actual behavior.
