Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

JWPlayer 7 HLS Stream not working in Chrome

I am trying to upgrade to JWPlayer 7.10.4 from 6.x. I use m3u8 HLS streams on my site with an mp4 fallback.

I have a test page with my setup. It's set to an apple hosted test stream. The stream plays in the JWPlayer in IE, Safari, Firefox but not Chrome (windows and mac). The version 6 works fine in Chrome.

In Chrome the player displays this message: "Error Loading Player: No Playable Source Found"

Here is the test page with the basic code. http://myndos.com/deniz/test.php

Can anyone help.

3 Community Answers

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi there,

The license key you are using on that page is associated with a Free account. HLS playback requires a Premium account, or higher.

The stream will play in Safari because Safari natively supports HLS playback. I would not expect the stream to play in browsers that do not natively support HLS, such as Chrome, Firefox or IE and I am able to get the same “No Playable Sources” error in those browsers.

Thank you.

Up Down

e...

User  
0 rated :

Hi.
I have a similar problem in chrome browsers.
The jwplayer player does not appear, it's as if nothing exists.
Some help please

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi.
I have a similar problem in chrome browsers.
The jwplayer player does not appear, it’s as if nothing exists.
Some help please

That’s not the same issue that this other customer was reporting. If you are a paying customer, please create a separate support case by logging into your dashboard and click on “Submit a Case” towards the top of the page. If you are a free customer, please create a new forum post.

Thank you.

This question has received the maximum number of answers.